Octavia Hill

Answered provider inquiries and managed Medicaid claims workflows, consistently meeting productivity, schedule adherence, and quality standards while ensuring HIPAA compliance and resolving denials and payment issues.

Patrolled multiple sites to secure premises, performed vehicle and foot patrols, responded to alarms, and managed lock/unlock procedures and incident reporting.

Shopped for and delivered food and goods to customers, managed orders and customer communications, and navigated routes to meet delivery time expectations.

Operated residential cleaning business providing basic and deep cleaning services, managing scheduling, client relations, and quality control for recurring and one-time jobs.

Provided ABA behavior interventions and crisis support, implemented BIP and IEP goals, and documented sessions while adhering to confidentiality and program policies.

Received and dispatched emergency and non-emergency resources, monitored incidents via DICE/Immix, and communicated with subscribers and emergency agencies while maintaining accurate account records.

Operated company commercial vehicle to deliver packages, performed pre/post DVIR inspections, scanned deliveries using Flex app, and maintained customer service standards.

Selected, packed, and shipped customer orders; processed incoming stock; and maintained organized inventory to meet operational throughput targets.

Monitored cable car and CCTV systems, performed SCADA troubleshooting and emergency procedures, executed lockout/tagout, and handled customer service and lost property retrieval.

Sorted and delivered mail across assigned rural routes, maintained delivery documentation, and operated postal vehicle safely and efficiently within time frames.

Attended Los Medanos College for coursework during 2009–2010.

Grade: 3.0/4.0

Completed high school diploma program with a 3.0 GPA in 2008.

Enrolled in South University online coursework beginning in 2008.