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Shaniece Soares

@shaniecesoares

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Results-driven Sales Development Representative with proven quota attainment and CRM expertise.

Jamaica

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What I'm looking for

I seek a sales role leveraging outbound prospecting and CRM skills in a collaborative, metrics-driven team that values growth, coaching, and measurable impact.

I am a results-driven Sales Development Representative with 4+ years in B2B/B2C sales and 7+ years in high-volume customer support, consistently maintaining 90–100% KPI and QA scores. I excel at outbound prospecting, cold calling, lead qualification, and pipeline management using Salesforce and HubSpot to drive measurable revenue.

I am recognized for discipline, empathy, and dependable performance in fast-paced environments, contributing to improvements like a 15% connect-to-meeting conversion uplift and a 10% increase in repeat orders. I prioritize clear communication, data accuracy, and collaborative problem-solving to deliver exceptional customer experiences and sustained sales results.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

National Pen (Pens.com)

Jul 2024 - Feb 2025 (7 months)

Prospected via 120+ cold calls and 60+ personalised emails daily to B2B/B2C clients across the U.S. and Canada, improving connect-to-meeting conversion by 15% and maintaining 90–100% performance metrics.

Outbound Prospecting Cold Calling Salesforce Lead Qualification Pipeline Management

Sales & Support Representative

Concentrix

May 2022 - Jul 2024 (2 years 2 months)

Supported sales and service via phone, email, and chat, maintaining 95–100% QA/KPI scores, driving cross-sell/upsell opportunities and contributing to a 10% increase in repeat orders.

Customer Support Salesforce Upselling Technical Troubleshooting Order Management Live Chat & QA Cross Functional Collaboration

Customer Service Representative

Itel

Feb 2022 - May 2022 (3 months)

Managed 50+ inbound calls daily and scheduled 15–20 technician appointments, maintaining 90–100% CSAT and resolving issues in a single interaction when possible.

Inbound Scheduling Billing Support CSAT Multitasking Communication Time Management

Employee Resource Assistant

Sutherland Global Services

Aug 2019 - Feb 2022 (2 years 6 months)

Served as primary contact for Amazon employees on timekeeping and payroll issues, maintaining 90–100% QA scores and reducing repeat inquiries through improved documentation.

HR Support Payroll Zendesk Citrix Documentation Confidentiality