SSShaniece Soares
@shaniecesoares
Results-driven Sales Development Representative with proven quota attainment and CRM expertise.
JamaicaWhat I'm looking for
I am a results-driven Sales Development Representative with 4+ years in B2B/B2C sales and 7+ years in high-volume customer support, consistently maintaining 90–100% KPI and QA scores. I excel at outbound prospecting, cold calling, lead qualification, and pipeline management using Salesforce and HubSpot to drive measurable revenue.
I am recognized for discipline, empathy, and dependable performance in fast-paced environments, contributing to improvements like a 15% connect-to-meeting conversion uplift and a 10% increase in repeat orders. I prioritize clear communication, data accuracy, and collaborative problem-solving to deliver exceptional customer experiences and sustained sales results.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
National Pen (Pens.com)
Jul 2024 - Feb 2025 (7 months)
Prospected via 120+ cold calls and 60+ personalised emails daily to B2B/B2C clients across the U.S. and Canada, improving connect-to-meeting conversion by 15% and maintaining 90–100% performance metrics.
COSupported sales and service via phone, email, and chat, maintaining 95–100% QA/KPI scores, driving cross-sell/upsell opportunities and contributing to a 10% increase in repeat orders.
Customer Service Representative
Itel
Feb 2022 - May 2022 (3 months)
Managed 50+ inbound calls daily and scheduled 15–20 technician appointments, maintaining 90–100% CSAT and resolving issues in a single interaction when possible.
Employee Resource Assistant
Sutherland Global Services
Aug 2019 - Feb 2022 (2 years 6 months)
Served as primary contact for Amazon employees on timekeeping and payroll issues, maintaining 90–100% QA scores and reducing repeat inquiries through improved documentation.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certification, Cold Calling & Sales Discovery
2025 -
In progress: LinkedIn Learning courses on cold calling and sales discovery.
STSalesforce Trailhead
Certification, CRM for Sales
2025 -
In progress: Salesforce Trailhead certification focused on CRM for sales.
HAHubSpot Academy
Certification, Inbound Sales
2025 -
In progress: HubSpot Academy certification in inbound sales.
CVQ / HEART
Certificate, Floral Arrangement
2017 - 2017
Earned a CVQ HEART certificate in floral arrangement.
South East College
Diploma, Phlebotomy
2018 -
Completed a diploma program in phlebotomy.
May Day High School
Diploma, General Secondary Education
2012 - 2017
Completed secondary education and obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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