Open to opportunities

Bernadine Swaby

@bernadineswaby1

Message

Motivated appointment setter and sales specialist with proven results.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales skills in a dynamic environment, where I can contribute to team success and continue to grow professionally.

I am a highly motivated and results-driven Appointment Setter and Sales Specialist with over 4 years of experience in customer engagement, outbound calling, lead generation, and CRM systems. My expertise lies in converting prospects into qualified leads through excellent communication and persuasive strategies. I am passionate about helping businesses grow by connecting them with the right solutions.

In my recent role at Calltastic, I conducted over 100 cold calls daily, consistently meeting a weekly quota of 30+ qualified appointments. My ability to maintain accurate lead data using CRM software like Salesforce and HubSpot has been crucial in maximizing conversions and reducing drop-off rates. Prior to that, at Sutherland Global, I achieved a sales conversion rate that was 18% above the team average, showcasing my dedication to exceeding sales targets in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Calltastic

Jan 2022 - Jan 2024 (2 years)

Conducted over 100 cold calls daily to schedule consultations and demos for sales agents, consistently meeting a weekly quota of 30+ qualified appointments. Maintained accurate lead data using CRM software such as Salesforce and HubSpot, following up with potential clients to maximize conversion and reduce drop-off.

Cold Calling Lead Generation Appointment Setting Salesforce HubSpot Data Entry Communication Time Management

Sales Representative & Customer Service Rep

Sutherland Global

Jan 2018 - Jan 2022 (4 years)

Handled outbound and inbound calls, achieving a sales conversion rate 18% above the team average, and delivered tailored product presentations to prospective customers. Fostered long-term client relationships, resulting in repeat sales and referrals, and collaborated with team leads to strategize outreach approaches, boosting quarterly sales by 22%.

Outbound Sales Inbound Sales Customer Service Product Knowledge Relationship Building Objection Handling Upselling Problem Solving Sales Strategy Communication

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

BSc in Marketing, Marketing

2023 -

Currently pursuing a Bachelor of Science in Marketing with a major in Digital Marketing & Advertising Management. This program focuses on modern marketing strategies and advertising techniques.

University of Technology

Transferred Credits in Marketing, Marketing

2020 - 2023

Completed coursework in Marketing, earning transferable credits towards a bachelor's degree. The curriculum covered foundational marketing principles and practices.