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Stephanie Romero

@stephanieromero

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I drive renewable energy and SaaS customer growth through onboarding, adoption, retention, and expansion.

United States

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What I'm looking for

I'm looking to help B2B SaaS or climate technology customers achieve measurable value through onboarding, adoption, retention, and expansion, particularly in renewable energy and the energy transition.

At Transect, I managed 85 renewable energy customers across solar, wind, and battery storage projects, owning the full customer lifecycle from implementation through renewal and expansion. I achieved 115% net revenue retention and increased product adoption by 20%.

Previously at Zoom, I managed 120 mid-market accounts representing $10.8M ARR, sustained 95%+ gross retention, and prevented $385K in potential churn through customer health analysis. I also delivered executive business reviews, adoption strategy, risk mitigation, and expansion planning.

I'm building on six-plus years in B2B SaaS with a Master's in Sustainability & Business Transformation from IE Business School. I bring bilingual English and Spanish customer engagement and a focus on helping customers realize measurable value.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Transect

Jun 2024 - Oct 2025 (1 year 4 months)

Managed an end-to-end portfolio of 85 renewable energy customers representing $1.2M ARR, achieving 115% NRR and leading 25+ implementations. Increased product adoption by 20% through structured enablement and served as a trusted advisor to renewable energy developers.

Customer Success Manager, Mid-Market

Zoom

Aug 2021 - Oct 2023 (2 years 2 months)

Managed 120 mid-market accounts representing $10.8M ARR, driving 95%+ gross retention and delivering 15+ Executive Business Reviews per quarter. Prevented $385K in potential churn and increased product adoption by 25%.

Account Manager, LATAM & North America

Zoom

Mar 2019 - Jul 2021 (2 years 4 months)

Exceeded revenue targets with 105–200% quota attainment and increased conversion rates by 30% through consultative, bilingual engagement. Managed SMB customers across North America and LATAM, leading onboarding, training, and adoption strategies.