Esther Udo

I am a dynamic, self-directed customer service professional with over two years of hands-on experience in customer service, marketing, account management, and problem resolution. I consistently deliver fast, accurate service and prioritize customer satisfaction in every interaction.

As Assistant Manager at Abornima Production Limited, I developed customer service policies that increased client retention by 15% and led market research that launched new product lines, generating over 10% profit within six months. I also oversaw operations, staff training, inventory management, and record keeping.

At the Federal Capital Territory Authority, I managed finance and accounts responsibilities including documentation, budgeting, payroll, funds disbursement, and quarterly reconciliations in collaboration with audit teams. I ensured clear authority channels and adherence to internal control procedures.

I also worked as a Virtual Administrative Assistant for Benmics Publishers, where I ensured projects met specifications and deadlines, processed returns and refunds, educated customers on products and policies, and leveraged customer feedback to identify new product and service opportunities. I hold a BSc (Hons) in Marketing and have completed courses in virtual assistance, digital marketing, and customer relationship management.