Open to opportunities

Stephanie Kariuki

@stephaniekariuki

Message

Customer-focused call centre and front-desk professional improving client experience and service conversions.

Kenya

Message

What I'm looking for

I seek a customer-facing role where I can improve client satisfaction, manage inquiries and bookings, and contribute to operational efficiency and growth.

I am a customer-focused professional with hands-on experience in call centre operations and front-desk reception, committed to delivering positive client experiences and supporting business growth.

In my role as a Call Center Attendant at Xaji Gate Services, I handled high volumes of inbound and outbound calls, resolved customer issues, logged interactions, and consistently met daily performance targets while improving conversion through follow-ups.

As a Receptionist at Oasis Health Care, I welcomed patients and visitors, managed appointment scheduling, maintained confidential patient records, and coordinated daily front-desk operations to ensure a seamless client journey.

I bring strong communication, problem-solving, and organisational skills, with a proactive mindset and a dedication to improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Receptionist

Oasis Health Care

Jan 2024 - Present (2 years 5 months)

Welcomed patients and visitors, managed calls and appointment scheduling, maintained confidential patient records, and coordinated front-desk operations to ensure a seamless client experience.

Front Desk Operations Appointments Data Entry Confidentiality Administrative Support

Call Center Attendant

Xaji Gate Services

Jan 2023 - Present (3 years 5 months)

Handled high volumes of inbound and outbound customer calls, resolved enquiries and complaints, and met daily performance targets while improving conversion through follow-ups.

Customer Service Complaint Resolution Communication Time Management