NM

Looking for a job

Nancy Macharia

@nancymacharia

I support customers through clear communication, bookings, and issue resolution.

What I'm looking for

I'm looking for a customer-facing or remote support role where I can manage enquiries, bookings, client communication, and issue resolution while contributing to a professional, customer-first experience.

I've supported patients, visitors, consultants, and private clients at Kenyatta National Hospital by managing enquiries, appointments, bookings, complaints, confidential correspondence, and front-office services. I also created customer-facing content for X, Instagram, Facebook, newsletters, notices, and posters.

Across Forever Homes Apartments/Airbnb and Jostel Auctioneers, I've handled guest and bidder communication, online bookings, check-ins, payments, records, and administrative coordination. I bring calm, professional English and Kiswahili communication to fast-paced customer service environments.

Experience

Work history, roles, and key accomplishments

KH

Communications, Customer Service & Front Office Support

Kenyatta National Hospital

Oct 2023 - Mar 2024 (5 months)

Provided professional customer support to patients, visitors, consultants, and clients in a busy healthcare environment. Managed enquiries, appointments, complaints, and digital communication content.

Customer Support Client Relations Email Communication Written Communication Issue Resolution Complaint Handling Follow up Appointment Management Booking Management Customer Experience Records Management Information Management Digital Communication Problem Solving Data Entry Administrative Support Calendar Management Confidentiality Professionalism

Education

Degrees, certifications, and relevant coursework

DU

Daystar University

Diploma in Communication, Communication

Completed a Diploma in Communication with coursework in Public Relations, Electronic Media, Media Studies, and Content Creation.

CS

Chinga Girls High School

Kenya Certificate of Secondary Education, Secondary Education

2012 - 2015

Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE).

AD

Ajira Digital

Certificate in Digital Skills, Digital Skills

Completed digital skills training in Digital Marketing, Website Creation, and Search Engine Optimisation (SEO).

Tech stack

Software and tools used professionally

Canva

X++

Availability

Looking for a job

Location

Kenya

Authorized to work in

Salary expectations

50k+ USD

Job categories

Customer Service Representative Customer Support Specialist Front Desk Receptionist Concierge Communications Assistant Administrative Assistant Social Media Coordinator Customer Representative Customer Support Representative Customer Service Representative (CSR)Customer Experience Representative Customer Operations Representative Customer Service Associate Part Time Customer Service Representative Customer Support Agent Customer Service

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