Babra Wanjiru

I am a dedicated and detail-oriented customer service professional with extensive experience in receptionist, cashier, and stock control roles. My passion lies in delivering excellent customer experiences, resolving client concerns, and improving operational efficiencies. Currently, I am seeking to leverage my skills in communication, problem-solving, and customer relations in a Customer Experience Internship at CarePay.

In my recent role as a Receptionist/Cashier at AAR Healthcare, I have successfully managed the reception area, ensuring that patients and visitors receive timely and friendly assistance. I have supported patient registration, insurance verification, and billing, significantly reducing patient wait times by coordinating closely with finance and insurance departments. My commitment to safeguarding company revenue and ensuring compliance with regulations has been instrumental in maintaining operational integrity.

Previously, at Nairobi Women's Hospital, I managed front office responsibilities, including patient reception, registration, and payment processing, while upholding patient confidentiality. I delivered high-quality patient services by addressing inquiries and ensuring smooth patient flow, all while adhering to hospital policies and corporate governance practices. My educational background in Accounting and Finance, coupled with my ongoing training as a Virtual Assistant, further equips me to excel in customer service roles.