Mugure Nans

I am a dedicated Customer Service Executive and Administrative Assistant with over 10 years of hands-on experience supporting customers and office operations. I excel at managing high-volume customer interactions via email, chat and phone while maintaining a professional, empathetic tone.

My background includes technical troubleshooting, educating customers on product features, and meeting response-time expectations. I am computer literate with proficiency in MS Office and adaptable to new applications and process updates.

As a flexible team player, I prioritize and multitask effectively, contributing to team results while handling confidential information and front-desk responsibilities. I have experience in reception, document preparation and accurate data handling.

I am self-motivated, results-oriented, and committed to honest, clear communication. I seek roles where I can apply my customer service expertise, administrative skills, and strong interpersonal abilities to improve customer satisfaction and operational efficiency.