Irene Nderitu

I am a dedicated front desk professional with over 5 years of experience in hospitality and healthcare. My journey began with a certificate in Front Office Operations from Utalii College, where I honed my skills in customer service and front desk management. Throughout my career, I have consistently achieved high satisfaction ratings, including a remarkable 95% satisfaction score, and have successfully reduced response times by 30%.

In my previous roles, I have excelled in greeting and welcoming guests, managing inquiries, and ensuring smooth operations at the front desk. My experience spans across various responsibilities, from data entry and record keeping to scheduling appointments and managing office supplies. I take pride in my ability to train and mentor team members, having successfully trained five colleagues during my tenure.

My diverse experience across different industries has equipped me with a unique perspective and adaptability, allowing me to thrive in dynamic environments. I am passionate about delivering exceptional customer service and continuously improving operational efficiency.