Meicy Juma

I am a dedicated customer service representative with hands-on experience handling high volumes of inbound and outbound calls, resolving customer inquiries and maintaining accurate records. I consistently met performance and quality assurance targets while demonstrating strong problem-solving and active listening skills.

My front-desk and receptionist experience includes welcoming visitors, managing appointment scheduling, directing communications, and supporting administrative operations to ensure smooth daily office functions. I am comfortable working under pressure and maintain professionalism and confidentiality in all interactions.

I have completed trainings in HIPAA, customer service, medical administration/front office, and basic computer/EMR skills, and I bring attention to detail, time-management, and a solution-oriented approach to any role.