CHANTAL KANEMA

Managed administrative and logistical operations, serving as the primary contact for international inquiries. Collaborated with management to enhance administrative processes and monitored team performance to maintain high-quality standards.

Provided high-level administrative support, including research, report preparation, and handling information requests for various managers. Attended meetings, took minutes, and distributed action points to relevant stakeholders.

Educated customers on products and policy changes, leading to the retention of key customers and significant revenue generation. Established a customer care routine that resulted in an 80% retention rate for new customers.

Achieved and maintained high performance standards by adhering to established policies and procedures regarding refugee processing eligibility criteria. Managed databases and files in accordance with guidelines from various US government and refugee organizations.

Provided administrative and media coverage, including videos and photos, for various events. Participated in organizing four conferences, ensuring the collection of all workshop documents such as agendas, participant lists, and presentations.

Performed all administrative tasks including mailing, screening telephone calls, and filing documents. Ensured the security of office documents and equipment, scheduled clients, and maintained a tidy working area.

Organized and maintained the CEO's diaries and appointments, including travel, visas, and accommodation arrangements. Screened phone calls, inquiries, and requests, handling them with appropriate decorum.

Studied Communication with a major in Public Relations and a minor in Peace and Conflict Transformation. Gained comprehensive knowledge in public relations strategies and conflict resolution.