Open to opportunities

stella Mwatu

@stellamwatu

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Experienced executive support leader driving efficiency with AI-enhanced administration and stakeholder management.

Kenya

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What I'm looking for

I seek a role providing high-impact executive support or operations leadership where I can apply AI-driven process improvements, advance stakeholder engagement, and deliver accurate reporting.

I am an accomplished administrative and executive support professional with over 15 years' experience in calendar and travel management, stakeholder engagement, reporting, and client relationship management. I have led marketing and business development functions, coordinated high-level meetings and presentations, and produced KPI-driven progress reports for senior leadership.

I recently completed Google AI certifications in productivity, automation, and generative AI, applying business process automation to improve information management and reporting. I am recognized for discretion, adaptability, attention to detail, and delivering reliable support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Head of Marketing & Business Development

Unknown

Jan 2014 - Jul 2025 (11 years 6 months)

Oversaw client relationships, departmental planning, and performance reporting; coordinated stakeholder engagements and managed departmental calendar to meet deadlines and KPIs. Drafted and reviewed strategic reports and proposals to support senior leadership decision-making.

Client Relationship Management Strategic Planning Reporting Calendar Management Stakeholder Engagement KPIs Business Development

Customer Service Representative

Unknown

Aug 2009 - Dec 2013 (4 years 4 months)

Provided client support via email, phone, and in-person channels, prepared invoices and reconciliations with high accuracy, and maintained confidential client records to support internal reporting and interdepartmental communication. Acted as liaison to improve workflow and departmental collaboration.

Customer Service Invoicing Reconciliations Confidentiality

Laboratory Intern

Kenya Medical Research Institute

Jan 2006 - Dec 2008 (2 years 11 months)

Assisted senior staff with laboratory operations, quality assurance, and documentation of diagnostic results, enhancing data accuracy and attention to detail in regulated environments. Supported reporting and record-keeping for clinical diagnostics.

Quality Assurance Documentation Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College

Diploma in Medical Laboratory Sciences, Medical Laboratory Sciences

Activities and societies: Laboratory internships at KEMRI and Nakuru Provincial Hospital; conducted diagnostic reporting and assisted in quality assurance.

Diploma in Medical Laboratory Sciences focused on diagnostic testing, laboratory operations, and quality assurance.

Google AI Certificates

Professional Certificate, Artificial Intelligence

2025 - 2025

Activities and societies: Courses: Maximizing Productivity with AI Tools; Introduction to AI; Discovering the Art of Prompting; Research Unpublished on malaria trends.

Completed Google AI certificate courses covering productivity, automation, and prompting techniques.