Stef O
@stefo
Customer-focused manager blending military leadership, critical-care precision, and technical liaison expertise.
PortugalWhat I'm looking for
I am a customer-focused professional with 13 years of British Army service and 7 years of critical care healthcare experience, combining leadership, technical operations, and client-facing support.
I have led signals and communications teams, managed secure radio and IT systems, and translated technical requirements between developers and non-technical stakeholders. As a healthcare professional I delivered high-stakes care while maintaining detailed records and multidisciplinary coordination.
In freelance and project roles I built full-stack booking and communication systems, managed CRM and knowledge bases, and provided client support and training. I seek to apply my problem-solving, training, and technical liaison skills in a Customer Care Manager role.
Experience
Work history, roles, and key accomplishments
Customer Care Manager
Freelance / Project Work
Jan 2020 - Present (5 years 9 months)
Built and managed full-stack booking, scheduling, and communication systems for international clients, improved client support workflows, and created user knowledge bases to reduce repeat inquiries. Coordinated video calls and delivered follow-up technical support to enhance customer satisfaction.
Critical Care Professional
NHS & Private
Jan 2014 - Jan 2021 (7 years)
Delivered critical care services balancing technical precision with empathy, managed patient records and multidisciplinary communication, and maintained high attention to detail in high-stakes environments.
BASignals & Communications Lead
British Army
Jan 2005 - Jan 2014 (9 years)
Led a regimental signals detachment managing secure radio and IT communications, conducted technical training and fault-finding, and acted as liaison between technical teams and operational end users to ensure reliable systems deployment.
Education
Degrees, certifications, and relevant coursework
Unknown (TechVets / Skillsoft)
CompTIA Security+ (in progress), Information Security
Undertaking CompTIA Security+ training as part of a Security & IT training path.
Unknown (Apprenticeship - Telecommunications)
Apprenticeship (Telecommunications), Telecommunications
2010 -
Completed a telecommunications apprenticeship providing practical technical training in telecoms systems.
BUBirmingham City University
Diploma of Higher Education, Operating Department Practice
Completed a Diploma of Higher Education in Operating Department Practice, graduating in 2017.
TUThe Open University
Bachelor of Science, Natural Sciences
Completed a Bachelor of Science in Natural Sciences through The Open University.
Unknown (CPCAB)
CPCAB counselling training, Counselling
Completed CPCAB counselling training (qualification in counselling skills/practice).
Unknown (BTEC Level 2)
BTEC Level 2, Information Communications Technology
2009 -
Achieved BTEC Level 2 in Information Communications Technology.
Unknown (Communications Advanced Practitioner)
Communications Advanced Practitioner, Communications
2009 -
Completed Communications Advanced Practitioner training to develop advanced communications and practitioner skills.
ECDL
ECDL Complete, Computer Literacy
2002 -
Completed the ECDL (European Computer Driving Licence) certification in 2002.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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