LUCIO CARLOS REGO
@luciocarlosrego
Manager in telecom operations and B2B customer support, focused on fast problem-solving and retention.
PortugalWhat I'm looking for
I’m a telecom operations and customer support leader with deep experience in internet services, technical support, and B2B client operations. I coordinate daily customer support and incident resolution, managing service orders, ticketing, and post-sales relationship management.
I’ve led operations since 2012, combining proactive customer communication with outbound prospecting and conflict resolution. I’m KPI- and SLA-driven, comfortable in fast-paced environments, and available for immediate remote work with strong home-office setup.
Experience
Work history, roles, and key accomplishments
Technical Operations & Support
Leste Rio Telecom
Jan 2012 - Present (14 years 5 months)
Coordinated daily customer support and telecom operations, handling internet troubleshooting and incident resolution. Provided post-sales support and B2B relationship management using service order and ticketing workflows.
Customer Support & Internet Ops
NITNET Internet Provider
Jan 2009 - Jan 2024 (15 years)
Supervised technical support operations and customer service for both residential and business internet customers. Managed customer retention, outbound client communication, conflict resolution, and KPI monitoring for response time and service quality.
Administrative Operations Supervisor
Tema Informática
Jan 2007 - Jan 2008 (1 year)
Coordinated administrative routines and operational activities, supporting sales operations and customer communication. Helped maintain team productivity through daily process coordination.
Education
Degrees, certifications, and relevant coursework
UNILASALLE
Bachelor’s Degree in Business Administration, Business Administration
Earned a Bachelor’s Degree in Business Administration from UNILASALLE.
IBMEC / ESPM
Complementary Business & Management Studies, Business & Management
Completed complementary studies in business and management through IBMEC/ESPM.
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
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