Joana Violante

I am a dynamic and results-driven professional with extensive experience in customer success, technical support, and account management within SaaS environments. My expertise lies in optimizing workflows, improving customer retention, and driving product innovation by aligning technical knowledge with user needs. I have a strong background in Agile methodologies and cross-functional collaboration, which allows me to contribute effectively to product improvement strategies.

In my current role as a Customer Support Specialist at Splitmetrics, I have consistently achieved a customer satisfaction rate of over 95% by delivering high-quality technical support. I have optimized support workflows, leading to a remarkable 75% reduction in ticket resolution time. My previous experiences include providing end-to-end support at AppFollow and diagnosing customer issues at Codacy, where I ensured operational efficiency and customer satisfaction.

With a Bachelor’s degree in Sciences of Education from the University of Coimbra and various certifications, including Certified Scrum Product Owner, I am committed to continuous learning and professional growth. I thrive in environments that challenge me to leverage my technical expertise and enhance user experiences.