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Stacy Kimilu

@stacykimilu

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I resolve end-user IT issues and build practical web applications.

Kenya

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What I'm looking for

I'm looking for an IT support or technical role where I can resolve user issues, maintain reliable systems, contribute to practical software solutions, and continue growing across networking, cloud, development, and IT operations.

I've provided first-line technical support at the Ministry of Immigration, resolving hardware, software, operating system, application, and network issues for end users.

I configured systems, peripherals, user accounts, email access, permissions, and organizational applications including IFMIS, KPMS, PAIS, File Movement Systems, and Permits Systems. I also provided remote support through AnyDesk and TeamViewer.

I contributed to MSAADA Desk, an internal help-desk application, through planning, wireframes, presentations, and development activities. I documented support issues and resolutions, maintained ICT assets, supported security and backups, and trained interns on systems and tools.

Previously, I supported IT operations at Infoage Business Solutions and the Ministry of Education, including network, email, device, and access support. I hold a Bachelor of Business Information Technology and training in Computer Software Engineering, with hands-on skills in React, Python, JavaScript, databases, cloud deployments, and DevOps workflows.

Experience

Work history, roles, and key accomplishments

ICT Intern

Ministry of Immigration

Mar 2025 - Feb 2026 (11 months)

Provided first-line technical support and end-user assistance, diagnosing and resolving hardware, software, and network issues. Installed and configured systems, managed user accounts, and supported organizational applications.

Technical Support hardware troubleshooting Software Troubleshooting Network Troubleshooting Any Desk TeamViewer User Account Management IFMIS KPMS Paìs MSAADA Desk IT Asset Management Antivirus Data Protection

ICT Intern

Infoage Business Solutions

Oct 2022 - Feb 2024 (1 year 4 months)

Diagnosed and resolved hardware, software, and network issues, providing technical assistance to users. Assisted with IT project planning, documentation, and implementation, and conducted asset tagging for UNFPA and Nestlé.

Technical Support hardware troubleshooting Software Troubleshooting Network Troubleshooting IT Planning Technical Documentation Asset Management inventory tracking Procurement Support Website Content

Internship

Ministry of Education

Mar 2021 - May 2021 (2 months)

Provided IT support by troubleshooting network connectivity, email, and user-access issues. Assisted with email account management, hardware/software installation, and data protection measures.

Technical Support Network Troubleshooting Email Support User Access Management Hardware installation Software Installation Data Protection Electronic Records Data Entry

Volunteer

SMK Sungai Soi High School

Jan 2020 - Mar 2020 (2 months)

Facilitated interactive training workshops on education and leadership. Planned and coordinated environmental awareness and team-building activities, and prepared activity reports for stakeholders.

Training Workshop Facilitation Leadership Cross Cultural Communication Problem Solving Communication Skills Event Planning Reporting

Education

Degrees, certifications, and relevant coursework

Moringa School

Certificate, Computer Software Engineering

Grade: A

Completed Computer Software Engineering training with Second Upper-Class Honors and Grade A.

Strathmore University

Bachelor of Business Information Technology, Business Information Technology

Grade: Second Upper-Class Honors; 3.4/4.0 GPA

Activities and societies: Active member of Strathmore Business Club and AIESEC Club.

Earned a Bachelor of Business Information Technology with Second Upper-Class Honors and a 3.4/4.0 GPA. Active member of Strathmore Business Club and AIESEC Club.