NMNelson Kipleting Maiyo
@nelsonkipletingmaiyo
IT Technical Support Specialist with expertise in systems implementation.
KenyaWhat I'm looking for
I am an IT Technical Support Specialist with a strong background in systems implementation and customer support. My experience spans various roles, including Systems Implementation Specialist and Data & Systems Administrator, where I have honed my skills in troubleshooting, technical problem-solving, and customer training. I thrive in dynamic environments, ensuring that clients receive the best possible support and guidance.
Throughout my career, I have successfully managed customer inquiries, provided product training, and collaborated with internal teams to enhance service delivery. My technical expertise includes a wide range of programming languages and software, allowing me to customize solutions that meet individual client needs. I am passionate about leveraging technology to drive efficiency and improve user experiences.
Experience
Work history, roles, and key accomplishments
IT Technical Support Specialist
Primol Technologies Solutions
Feb 2024 - Present (1 year 4 months)
Provided technical support for SaaS products, troubleshooting issues, conducting training sessions, and managing customer accounts. Monitored support metrics and maintained customer records to ensure high service quality.
Systems Implementation Specialist
VAP Technologies - Netbot Group Solutions
Jan 2023 - Jan 2024 (1 year)
Provided first line support for ETR machines, solved network issues, advised management on IT infrastructure, and customized software systems based on client needs.
Data & Systems Administrator
Sintel Security Print Solutions Ltd
Feb 2021 - Jan 2023 (1 year 11 months)
Implemented IT systems and procedures for various certifications, provided third-level support, managed network security, and ensured compliance with data management policies.
System Administrator / ICT Tutor
St. John the Apostle High School
Jan 2021 - Mar 2022 (1 year 2 months)
Managed computer servers and workstations, ensured software compliance, conducted audits, and provided support to staff on IT equipment usage.
Health IT Intern
Ministry of Health
May 2017 - May 2017 (0 months)
Supported the implementation of Electronic Health Records, monitored infrastructure, and ensured data backup and recovery procedures were in place.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Software Engineering
CCNA/CCNP, Networking
2022 -
Fortinet Training Institute
Fortinet NSE1/NSE2, Network Security
2022 - 2022
Grade: Pass
RURongo University
Bachelor of Science, Computer Science
2015 - 2019
Grade: Second Class Honours
Studied various aspects of computer science, gaining knowledge in programming, systems analysis, and software development.
Kurgung Boys
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: B+
Completed secondary education with a focus on sciences and mathematics, preparing for further studies in technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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