SUSimon User
@simonuser4
ICT professional skilled in technical support, training, and customer-focused administrative operations.
KenyaWhat I'm looking for
I am a passionate ICT professional with hands-on experience in technical support, ICT training, and front-desk operations. I combine strong communication and organizational skills to deliver reliable support for staff and students.
My background includes roles as an ICT trainer, AI data processor, and helpdesk intern where I managed IT infrastructure, performed troubleshooting, and supported technology integration for improved learning outcomes. I have practical experience in programming basics, web development, networking fundamentals, and system maintenance.
I consistently apply attention to detail in tasks such as data annotation, documentation, and quality checks, contributing to operational efficiency and improved service delivery. I am comfortable handling sensitive information and coordinating appointments, records, and client interactions.
I aim to leverage my ICT, administrative, and educational experience to support organizational goals, enhance workflows, and deliver excellent customer service and technical solutions.
Experience
Work history, roles, and key accomplishments
ICT Trainer & Support
Pipeline Adventist Primary School
Feb 2024 - Oct 2024 (8 months)
Delivered ICT lessons and training to students and staff, introduced digital literacy and programming basics, and managed IT infrastructure to improve classroom technology integration and uptime.
AI Data Processor
Samasource AI Company
Dec 2023 - Feb 2024 (2 months)
Conducted data annotation and quality checks for AI projects, applying attention to detail and analytical methods to improve dataset accuracy and model performance.
UCICT Support Intern
University of Nairobi - Kenya Science Campus
May 2023 - Oct 2023 (5 months)
Provided front-desk and helpdesk support for staff and students, assisted with troubleshooting, software installation, and routine system maintenance to maintain campus IT services.
ICT Support Intern
Kenya Institute of Project Management
Feb 2021 - Aug 2021 (6 months)
Supported project documentation and reporting while providing ICT support and basic system maintenance to facilitate institute operations.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Diploma in Information Technology, Information Technology
2021 -
Pursuing a Diploma in Information Technology with coursework in ICT fundamentals, programming, and technical support.
KMKenya Institute of Project Management
Certificate in Computer Studies, Computer Studies
2020 - 2021
Completed a Certificate in Computer Studies focusing on foundational computing skills and project support.
Sameta High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2017 - 2020
Completed the Kenya Certificate of Secondary Education (KCSE) with studies across the secondary school curriculum.
Mogorora D.O.K Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
2008 - 2016
Completed the Kenya Certificate of Primary Education (KCPE) covering foundational primary education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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