Stacey Navas Hernández
@staceynavashernndez
I deliver bilingual customer service, sales support, and travel guidance.
What I'm looking for
I've supported customers by phone and chat at Concentrix, providing bilingual customer service in English and Spanish.
At Chok Chok, I worked as a Sales Advisor and Customer Service representative, combining customer support with sales-focused conversations.
I've also advised travelers and provided customer service at Viajar es Vivir, and worked as a customer service representative at Inspiro, Nicaragua.
My experience at Mentors International includes teaching English, interviewing, business mentoring, editing, junior design support, and translation. I'm a fast learner who brings creativity, teamwork, negotiation, critical thinking, leadership, responsibility, and determination to achieving goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
May 2026 - Aug 2026 (3 months)
Provided customer service support via phone and chat.
Sales Advisor/Customer Service
Chok Chok
Feb 2025 - May 2026 (1 year 3 months)
Provided sales advisory and customer service in English and Spanish.
Travel Advisor and Customer Service
Viajar es Vivir
Nov 2023 - Nov 2024 (1 year)
Advised travelers and provided customer service.
Customer Service Representative
Inspiro
May 2023 - Jul 2023 (2 months)
Provided customer service support.
English Teacher
Mentors International
Dec 2021 - Apr 2023 (1 year 4 months)
Taught English and provided mentoring and business mentorship.
Education
Degrees, certifications, and relevant coursework
BYU-Pathway Worldwide
College, General Studies
2025 -
Currently enrolled in a college program at BYU-Pathway Worldwide, expected to continue beyond the current date.
University-Univalle
Graphic Design, Graphic Design
2022 - 2024
Pursued a degree in Graphic Design from 2022 to 2024.
Mentors International
Illustrator-Photoshop, Graphic Design
2022 - 2023
Completed training in Illustrator and Photoshop from 2022 to 2023.
Mentors International
English Course and Mentoring, English
2019 - 2020
Completed an English course and mentoring program from 2019 to 2020.
Academy Hugo Chavez Frias
Microsoft Office, Microsoft Office
2020 - 2020
Completed a Microsoft Office course from January to April 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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