Looking for a job

Xiomara Hernández

@xiomarahernndez

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Customer service and sales professional supporting online sales and digital customer communication.

Nicaragua

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What I'm looking for

I’m looking for a role in customer service, sales, chat support, virtual assistance, or digital communications where I can contribute while continuing to strengthen my English, digital marketing, and technology skills.

I’ve supported customers in a retail area selling household appliances, providing product guidance and assisting with sales and customer questions.

In online sales, I promoted products through digital channels, responded to customer inquiries, and followed up with interested buyers during the purchase process.

I’m studying for a degree in English and have knowledge of small website creation, digital marketing, and Spanish–English translation. I’ve also used WhatsApp Business, Microsoft Word, and basic Excel.

Experience

Work history, roles, and key accomplishments

Atención al Cliente y Ventas

Área de tienda y comercialización de electrodomésticos

Atención y orientación a clientes de manera cordial y profesional. Apoyo en procesos de venta y presentación de productos, manejo de información de productos y seguimiento de consultas.

Atención al Cliente Ventas Comunicación Gestión De Consultas

Ventas y atención por Internet

Área de tienda y comercialización de electrodomésticos

Promoción y venta de productos mediante Internet y canales digitales. Respuesta a consultas de clientes, seguimiento de interesados y uso de redes sociales y herramientas de mensajería para comunicación comercial.

Ventas Online Atención al Cliente Redes Sociales Messaging Habilidades De Comunicación Escrita

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de Nicaragua

Licentiate in English, English

Pursuing a Licentiate degree in English, currently in the second year, developing skills in English language, communication, comprehension, and translation.