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Emilio Perez ZeledonEZ
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Emilio Perez Zeledon

@emilioperezzeledon

Customer Service Representative at IBEX GLOBAL SOLUTIONS, supporting Walmart.com customers in Spanish and English.

Nicaragua
Message

At IBEX GLOBAL SOLUTIONS, I provided Spanish- and English-language customer service for the Walmart.com campaign. My customer support experience includes handling phone, email, and chat inquiries, processing orders, and maintaining customer records.

As a social promoter at NAMLO INTERNATIONAL, I organized rural communities and managed social projects. This work included projects for school rehabilitation, school kitchens, and drinking water and sanitation systems.

I also taught English at ACADEMIA EUROPEA and THE ESL AVENUE, with instruction from basic to advanced levels. In addition, I have experience as an independent salesperson and administering e-commerce listings on Amazon, Etsy, Facebook Marketplace, and eBay.

Experience

Work history, roles, and key accomplishments

TA

English Teacher

The ESL Avenue

Jan 2025 - Dec 2025 (11 months)

Taught English from basic to advanced levels.

AE

English Teacher

Academia Europea

Jan 2022 - Dec 2022 (11 months)

Taught English from basic to advanced levels.

CS

Supervisor of Roads and Horizontal Constructions

CORASCO (Corea and Associates S.A.)

Jan 2008 - Dec 2008 (11 months)

Completed 120 hours of professional practice in roads and horizontal constructions.

Education

Degrees, certifications, and relevant coursework

EA

European Academy

English Language Certificate, English Language

2018 - 2022

Grade: TOEIC 850

Studied English at the European Academy from 2018 to 2022, achieving a TOEIC Certificate of Achievement with a high blue score of 850.

National University of Engineering (UNI) logoNU

National University of Engineering (UNI)

Bachelor's Degree in Civil Engineering, Civil Engineering

2005 - 2009

Graduated with a degree in Civil Engineering from the National University of Engineering (UNI) from 2005 to 2009.

SS

SOS Hermann Gmeiner School

High School Diploma, General Studies

2000 - 2004

Completed high school education at SOS Hermann Gmeiner School in Estelí, Nicaragua from 2000 to 2004.

IN

INATEC

Technical Certificates, Technical Studies

2000 - 2004

Completed technical certificates in Agriculture, Carpentry, Computing, and Cashier and Customer Service from 2000 to 2004.

RS

Renovacion School

Elementary School Diploma, General Studies

1994 - 1999

Completed elementary education at Renovacion School in Estelí, Nicaragua from 1994 to 1999.

Tech stack

Software and tools used professionally

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