Jose Ruben Roque
@joserubenroque
Bilingual customer support and operations professional focused on smooth remote assistance and resolution.
NicaraguaWhat I'm looking for
I’m a bilingual Spanish-English professional with experience in customer service, team coordination, and operations support in fast-paced environments. I communicate with English-speaking supervisors and support Spanish-speaking team members through translation and operational coordination.
Across my roles, I’ve supervised daily workflows, coordinated operations across multiple locations, and prepared reports and documentation to keep service quality high. I also handled customer issues confidently—using organization, problem-solving, and conflict resolution to maintain productivity.
I’m especially drawn to remote work where I can combine customer support, virtual assistance, and administrative support with strong tool usage. I adapt quickly to new systems and technologies, and I’m ready to support customers, teams, and day-to-day operations effectively.
Experience
Work history, roles, and key accomplishments
Night Shift Supervisor
Steel and Propre
Feb 2025 - Dec 2025 (10 months)
Supervised teams across multiple locations while coordinating daily operations and workflow. Communicated with English-speaking supervisors and supported Spanish-speaking employees through translation and operational coordination.
Industrial Cleaning Technician
Steel and Propre
Jun 2024 - Jan 2025 (7 months)
Performed inspections and maintained digital operational records while working independently across multiple sites. Operated elevated work platforms and ensured safety compliance.
Provided customer service in fast-paced environments in person and by phone. Processed payments, managed shift reports, maintained inventory accuracy, and resolved customer concerns.
Maintenance Associate
Diversified Maintenance
Sep 2023 - Jan 2024 (4 months)
Maintained operational standards and documented facility conditions while working independently. Managed scheduled tasks and met quality expectations.
Warehouse & Operations Support
Various Companies
Jan 2022 - Jan 2024 (2 years)
Supported inventory organization and work efficiency by following operational procedures and safety standards. Used digital tools and instructions to complete assigned tasks.
Graphic Designer & Marketing Assistant
Bar Cervezas Café
May 2022 - Jan 2023 (8 months)
Designed digital content and promotional materials for social media while assisting with online communication and content delivery. Supported branding and digital engagement initiatives.
Education
Degrees, certifications, and relevant coursework
UNAN Managua
Marketing Studies, Marketing
2018 - 2022
Paused marketing studies at UNAN Managua from 2018 to 2022.
Instituto San Francisco
High School Diploma, High School
2013 - 2017
Completed high school at Instituto San Francisco in Nicaragua from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
Skills
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