Open to opportunities

Lesly Belen Vanegas Rayo

@leslybelenvanegasray

Message

Customer support professional and English teacher who turns inquiries into resolved outcomes.

Nicaragua

Message

What I'm looking for

I’m looking for a customer-support role where I can resolve inquiries using CRM and case management, keep documentation accurate, and collaborate with internal teams. I want a professional environment that values clear communication, organization, and continuous improvement.

I’m an Administrative and Customer Support Professional with experience in English-speaking environments, handling inquiries through calls and emails while maintaining accurate records. I’ve supported customers end-to-end, reviewed and processed customer documentation, and coordinated with internal departments to resolve issues.

My strength is staying organized under multiple deadlines using CRM and case management systems, plus clear communication built through teaching English. I also bring sales experience—assisting customers with product recommendations and managing transactions—so I can provide responsive, customer-focused support from first contact to resolution.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Ibex Global Solutions

Dec 2024 - Jun 2026 (1 year 6 months)

Provided customer support via calls, emails, and internal communication channels. Reviewed and maintained customer records, tracked case updates, coordinated with internal departments, and used CRM/case management systems to meet deadlines.

Customer Support CRM Case Management Documentation Review Record Management Email Support Phone Support Administrative Support

English Teacher

Centro Cultural Nicaragüeense Norteamericano

Mar 2024 - Nov 2025 (1 year 8 months)

Planned and organized schedules, learning materials, and classroom activities while preparing presentations, reports, and instructional documents. Maintained attendance and progress records using digital tools.

Lesson planning Student Progress Tracking Presentation Development Documentation Review

Sales Associate

Cellphone Store

Jan 2022 - Present (4 years 5 months)

Assisted customers with product selection by providing personalized recommendations and building rapport. Managed sales transactions and maintained product organization while delivering customer-focused service.

Customer Service Product Recommendations Record keeping