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@staceymutch
Experienced customer service operative with a focus on client satisfaction.
United KingdomI am a dedicated customer service operative with a proven track record in customer retention and the healthcare industry. My experience spans various roles, including my current position as a Customer Service Advisor at Now Pensions Resource Solutions, where I handle client pension queries and manage associated administrative tasks. My ability to communicate effectively with clients and third parties has been instrumental in ensuring a smooth service experience.
Previously, I worked at HMPO Serco, where I advised customers on passport applications and provided timely updates on their processing status. My background also includes roles in personal care and sales, where I honed my skills in team leadership, customer satisfaction, and sales strategies. I am committed to maintaining high standards of service and ensuring that client needs are met efficiently.
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Work history, roles, and key accomplishments
Now Pensions Resource Solutions
Sep 2023 - Present (2 years 2 months)
Managed inbound calls for client pension queries and responded to emails regarding annual benefit statements. Performed associated administrative tasks and data entry using Office and Excel, while also dealing with third parties including IFAs on behalf of clients.
HMPO Serco
Mar 2023 - Aug 2023 (5 months)
Handled inbound calls concerning passport applications, advising customers on application processes and tracking updates. Redirected customers to relevant departments and signposted them to online services.
Homeclean Contractor
Jul 2022 - Mar 2023 (8 months)
Prepared apartments for arrivals and performed departure cleans. Conducted long-term departure deep cleans for AirB&B properties.
The Football Pools
Nov 2019 - Sep 2021 (1 year 10 months)
Actively maintained customer relationships and ensured player security. Informed customers of statistics and betting odds, took payments, and engaged in upselling.
Bullens Healthcare
Apr 2018 - Feb 2019 (10 months)
Maintained a diary of urology clients via outbound, inbound, and email communications, working closely with Nurses and G.P Practices. Ordered urology equipment, found suitable alternatives, and offered advice, while registering new patients upon discharge from hospital.
Various Healthcare Providers
Jan 1996 - Dec 2012 (16 years 11 months)
Gained extensive experience in health and social care, progressing through various NVQ levels up to management. Applied comprehensive knowledge in patient care and unit management over 15 years.
Hugh Baird College
Sep 1995 - Jun 1996 (9 months)
Pursued further education, completing a GNVQ in Business Studies, which included marketing principles. Developed foundational knowledge in business operations and strategies.
Anfield CC School
Sep 1990 - Jun 1995 (4 years 9 months)
Completed secondary education, achieving 7 GCSEs with grades B-C. Studied a range of subjects including Business Studies, Technology, English Literature, English Language, Geography, Science, and Maths.
Marks & Spencer
Led a team in a customer service environment, ensuring high levels of customer satisfaction. Managed customer inquiries and resolved issues efficiently.
Degrees, certifications, and relevant coursework
GCSE, General Studies
Grade: 7 GCSE's grade B - C
Achieved 7 GCSEs at grades B-C, including Business Studies, Technology, English Literature, English Language, Geography, Science, and Maths.
GNVQ, Business Studies
Completed a GNVQ in Business Studies, which included marketing principles.
NVQ, Health & Social Care
Obtained NVQ Levels 2-6 in Health & Social Care, with Level 6 focusing on management.
Software and tools used professionally
United KingdomYou can contact Stacey and 90k+ other talented remote workers on Himalayas.
Message Stacey
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