Srinidhi Goud
@srinidhigoud
Customer Care Specialist focused on client satisfaction and relationship management.
What I'm looking for
I am a highly motivated and customer-focused professional with extensive experience as a Client Relationship Manager. My primary goal is to ensure client satisfaction and trust through effective communication and problem-solving. I have successfully managed client queries, handled escalations, and built long-term relationships, enhancing client retention and satisfaction.
At Advaith Law Firm, I handled inquiries from over 1,000 clients, ensuring timely and effective resolution of issues. I coordinated with legal teams to provide clients with necessary updates and documentation, and I implemented feedback mechanisms to continually improve service quality. My background in technology, combined with my strong interpersonal skills, allows me to deliver personalized solutions and provide top-quality customer support across various platforms.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
Advaith Law Firm
Aug 2022 - Jun 2025 (2 years 10 months)
Handled client inquiries, ensuring timely and effective resolution of issues. Built and maintained strong relationships with over 1,000 clients, enhancing client satisfaction and retention. Coordinated with legal teams to communicate case updates, documentation requirements, and service-related information.
IoT Intern
Prowork Foundation
Nov 2024 - Apr 2025 (5 months)
Collaborated with teams virtually, enhancing remote communication and coordination skills. This internship focused on Internet of Things (IoT) concepts and applications.
Education
Degrees, certifications, and relevant coursework
Annamacharya Institute of Technology & Science
B. Tech, Computer Science and Engineering
2021 - 2025
Grade: 7 CGPA
Completed a Bachelor of Technology in Computer Science and Engineering. Achieved a CGPA of 7.0.
Narayana Junior College
Intermediate (MPC), MPC
2019 - 2021
Grade: 87%
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry. Achieved 87%.
Narayana Group of Schools
SSC, General Studies
2017 - 2019
Grade: 9.7 CGPA
Completed Secondary School Certificate education. Achieved a CGPA of 9.7.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Srinidhi?
You can contact Srinidhi and 90k+ other talented remote workers on Himalayas.
Message SrinidhiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
