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Srinidhi GoudSG
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Srinidhi Goud

@srinidhigoud

Customer Care Specialist focused on client satisfaction and relationship management.

India
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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for professional growth.

I am a highly motivated and customer-focused professional with extensive experience as a Client Relationship Manager. My primary goal is to ensure client satisfaction and trust through effective communication and problem-solving. I have successfully managed client queries, handled escalations, and built long-term relationships, enhancing client retention and satisfaction.

At Advaith Law Firm, I handled inquiries from over 1,000 clients, ensuring timely and effective resolution of issues. I coordinated with legal teams to provide clients with necessary updates and documentation, and I implemented feedback mechanisms to continually improve service quality. My background in technology, combined with my strong interpersonal skills, allows me to deliver personalized solutions and provide top-quality customer support across various platforms.

Experience

Work history, roles, and key accomplishments

AF

Client Relationship Manager

Advaith Law Firm

Aug 2022 - Jun 2025 (2 years 10 months)

Handled client inquiries, ensuring timely and effective resolution of issues. Built and maintained strong relationships with over 1,000 clients, enhancing client satisfaction and retention. Coordinated with legal teams to communicate case updates, documentation requirements, and service-related information.

PF

IoT Intern

Prowork Foundation

Nov 2024 - Apr 2025 (5 months)

Collaborated with teams virtually, enhancing remote communication and coordination skills. This internship focused on Internet of Things (IoT) concepts and applications.

Education

Degrees, certifications, and relevant coursework

AS

Annamacharya Institute of Technology & Science

B. Tech, Computer Science and Engineering

2021 - 2025

Grade: 7 CGPA

Completed a Bachelor of Technology in Computer Science and Engineering. Achieved a CGPA of 7.0.

NC

Narayana Junior College

Intermediate (MPC), MPC

2019 - 2021

Grade: 87%

Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry. Achieved 87%.

NS

Narayana Group of Schools

SSC, General Studies

2017 - 2019

Grade: 9.7 CGPA

Completed Secondary School Certificate education. Achieved a CGPA of 9.7.

Tech stack

Software and tools used professionally

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Srinidhi Goud - Client Relationship Manager - Advaith Law Firm | Himalayas