Open to opportunities

Sonalika Singh

@sonalikasingh

Message

Dependable customer service professional with strong relationship-building skills.

India

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise while fostering a collaborative and growth-oriented environment.

I am a hardworking and dependable individual with a strong commitment to understanding customer needs and delivering exceptional results. My journey began as an Accounts Executive, where I developed a solid foundation in the energy sector. Through dedication and performance, I advanced to a Client Relationship Manager, managing a portfolio of around 1,000 customers and consistently ranking among the top performers in my department.

Throughout my career, I have embraced opportunities to lead and collaborate with diverse teams. My experience spans customer support, debt collection, and client relationship management, allowing me to gain comprehensive knowledge of operations and customer satisfaction metrics. I thrive in fast-paced environments and am passionate about providing solutions that enhance the customer experience.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

Dec 2022 - Jan 2025 (2 years 1 month)

Joined as an Accounts Executive and underwent training in energy, developing a strong foundation in the company
s core services—gas and electricity. Recognized for performance and consistency, I was later appointed as a Debt Collector, where I consistently ranked among the Top 5 performers in collections. Owing to my end-to-end understanding of the business and customer needs, I was promoted

Customer Service Debt Collection Account Management Billing Sales Client Relationship Management

Subject Matter Expert

Teleperformance

May 2021 - Dec 2022 (1 year 7 months)

Appointed as a Customer Support Representative for the U.S. process to resolve customer queries efficiently while ensuring high levels of customer satisfaction. After consistently meeting performance benchmarks, I was promoted to Subject Matter Expert (SME), supporting both customers and internal team members with escalations, process clarification, and quality improvement.

Customer Support Email Support Chat Support Customer Satisfaction Escalation Management Quality Improvement

Education

Degrees, certifications, and relevant coursework

National Institute of Management

BA Psychology, Psychology

Attended the National Institute of Management in Bengaluru, Karnataka, completing a Bachelor of Arts in Psychology. This program provided a foundational understanding of psychological principles and research methods.

BBSVP School

12th (PCM), PCM (Physics, Chemistry, Mathematics)

Completed 12th grade with a focus on Physics, Chemistry, and Mathematics at BBSVP School in Udhampur, J&K. This foundational education prepared for further academic pursuits.