Open to opportunities

shyam praveen

@shyampraveen

Customer Delight specialist delivering high-quality support, multilingual communication, and consistent performance in fast-paced operations.

India

Message

What I'm looking for

I seek a customer-focused role where I can use multilingual communication, CRM expertise, and problem-solving to improve satisfaction and drive measurable results.

I am a seasoned Customer Delight professional with experience across customer support, banking CRM, legal support, and retail entrepreneurship. I have consistently met performance targets—handling high call volumes, resolving escalations, documenting interactions thoroughly, and collaborating with cross-functional teams to improve processes and customer satisfaction.

Fluent in English, Hindi, Malayalam, Kannada and Tamil, I bring strong communication, stakeholder management, and problem-solving skills. I have run a retail business, supported legal teams with large-scale document processing, and provided technical support and sales for international customers, demonstrating adaptability and a customer-first ethos.

Experience

Work history, roles, and key accomplishments

Senior Executive - Customer Delight

Swiggy, Bundl Technologies Pvt. Ltd.

Apr 2022 - Jan 2024 (1 year 9 months)

Handled escalated customer calls across two service platforms, resolving complaints, improving customer satisfaction and retention, and collaborating with teams to address recurring issues.

Customer Support Escalation Management Multilingual Support CRM MS Office Process Improvement

Senior Associate

Ujjivan Small Finance Bank

Jan 2020 - Jan 2021 (1 year)

Served as primary contact for customers across India, resolving queries and escalations in five languages and maintaining high satisfaction and retention through phone banking support.

CRM Multilingual Support Customer Escalation Communication

Entrepreneur

Shadow Textiles

Feb 2017 - Dec 2019 (2 years 10 months)

Co-founded and operated a men's and kids' textile outlet, managing inventory, sales, and customer service to deliver positive customer experiences and smooth daily operations.

retail management Inventory Management Sales Customer Service Business Operations Stakeholder Management POS

Paralegal

Layfield & Barrett LPO

Feb 2015 - Nov 2016 (1 year 9 months)

Managed high volumes of litigation documents and correspondence for plaintiff cases and auto accidents, coordinating with US-based lawyers to organize case-supporting materials.

Document Management Data Processing Litigation Support Attention To Detail

Associate Paralegal

Manthan Systems (Exigent)

Feb 2013 - Aug 2013 (6 months)

Scheduled hearings and depositions and produced legal documents including subpoenas and claims correspondence, adapting to evolving requirements and RFR processes.

Scheduling Document Production Subpoenas

Senior Customer Service Executive

C-Cubed Solutions

Jun 2011 - Sep 2012 (1 year 3 months)

Provided technical support for electronic products, handled inbound/outbound international telecom sales assistance, and delivered personalized service to global customers.

Technical Support Troubleshooting Inbound Sales Mobile Apps Relationship Management