Open to opportunities

Kumar Shubham

@kumarshubham

Message

Reliable customer service representative with a passion for client support.

India

Message

What I'm looking for

I am seeking a role that values customer experience and offers growth opportunities.

I am a dedicated customer service representative with a strong background in providing professional and helpful support to both new and existing clients. My friendly demeanor and energetic communication style have allowed me to excel in improving customer retention through exceptional service and effective account management.

Currently, I work at InTouch CX in Bengaluru, where I handle customer support escalations. I take pride in exceeding targets by delivering comprehensive and consistent service. My role involves analyzing customer feedback and service trends to improve company processes, and I specialize in resolving complex issues efficiently, ensuring a positive experience for our clients.

In addition to my professional experience, I have worked on innovative projects such as the Smart Irrigation System using IoT and a hand gesture-based robot control system. I am always eager to learn and grow, and I look forward to new opportunities that allow me to leverage my skills in customer service and technology.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Escalations

Current

InTouch CX

Oct 2022 - Present (2 years 8 months)

Exceeded targets by delivering comprehensive and consistent service. Improved company processes by analysing customer feedback and service trends. Resolved complaints with proactive problem-solving and analysis.

Customer Support Escalation Management Payment Disputes Customer Retention Problem Solving Communication Skills Data Analysis Customer Service

Intern

Digi Add Technologies

Mar 2021 - Present (4 years 3 months)

Worked on a project "SMART IRRIGATION SYSTEM USING IOT". This involved developing a model system using IoT to automate irrigation.

IoT Project Management System Design

Education

Degrees, certifications, and relevant coursework

CMR Institute of Technology, Bengaluru

Bachelor of Engineering, Electrical and Electronics Engineering

Activities and societies: Participated in organizing the college fest 'CULTURA'.

Completed a Bachelor of Engineering in Electrical and Electronics Engineering. Gained foundational knowledge in electrical systems, electronics, and related technologies.