Madhu Kumbhar
@madhukumbhar
Customer focused professional with 1 year of experience in CRM. Focusing on customer satisfaction by understanding the customer needs.
What I'm looking for
I’m a client-focused, detail-oriented professional with 3 years of experience in software testing and 1 year in customer relationship management. I bring strong client communication, issue resolution, documentation, and CRM handling into every task I own.
As a Part-Time Relationship Manager, I build and maintain client relationships by addressing inquiries, resolving concerns, and supporting customer onboarding with clear product/service guidance. I also maintain accurate client records in the CRM system, coordinate with internal teams for smooth service delivery, and handle regular follow-ups to improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer relationship manager
Cyberking Capitals
Apr 2025 - Present (1 year 1 month)
Working as a customer relationship manager since last 1 year got an exposure to learn to deal with customer efficiently keeping customer satisfaction as a top priority additionally my professional etiquettes & organization skills which I learned during my software tester journey are helping me to give overall good results.
Education
Degrees, certifications, and relevant coursework
Shivaji University, Kolhapur
Bachelor of Engineering, Computer Science Engineering
Bachelor of Engineering in Computer Science Engineering from Shivaji University, Kolhapur.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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