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Madhu Kumbhar

@madhukumbhar

Customer focused professional with 1 year of experience in CRM. Focusing on customer satisfaction by understanding the customer needs.

India

Message

What I'm looking for

I’m seeking a full-time opportunity in customer service, executive, or assistant roles where I can contribute strong organizational and interpersonal skills while delivering accurate documentation and responsive support.

I’m a client-focused, detail-oriented professional with 3 years of experience in software testing and 1 year in customer relationship management. I bring strong client communication, issue resolution, documentation, and CRM handling into every task I own.

As a Part-Time Relationship Manager, I build and maintain client relationships by addressing inquiries, resolving concerns, and supporting customer onboarding with clear product/service guidance. I also maintain accurate client records in the CRM system, coordinate with internal teams for smooth service delivery, and handle regular follow-ups to improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer relationship manager

Current

Cyberking Capitals

Apr 2025 - Present (1 year 1 month)

Working as a customer relationship manager since last 1 year got an exposure to learn to deal with customer efficiently keeping customer satisfaction as a top priority additionally my professional etiquettes & organization skills which I learned during my software tester journey are helping me to give overall good results.