Priya Kallapadi
@priyakallapadi
Customer Relations Team Leader at Altruist Technologies who improved first-contact resolution to 90% and reduced response time by 20%.
IndiaWhat I'm looking for
At Altruist Technologies Pvt Ltd, I supervise a team of customer support associates and help maintain service quality standards.
I handle customer escalations, achieving a 90% first-contact resolution rate. I also monitor team performance and conduct regular feedback sessions.
Through process improvements, I reduced response time by 20% and helped reduce customer complaints by 15% through improvements and coaching.
I train new hires on company policies, CRM tools, and customer interaction guidelines. I was recognized as Best Team Leader of the Quarter for Q1 2025.
Experience
Work history, roles, and key accomplishments
Supervised a team of 10+ customer support associates, ensuring adherence to service quality standards. Handled customer escalations, achieving a 90% first-contact resolution rate and reduced response time by 20%.
Education
Degrees, certifications, and relevant coursework
Sreenivasa Institute of Technology and Management Studies
Bachelor of Technology, Electrical and Electronics Engineering
Grade: CGPA 7.8
Pursued Bachelor of Technology in Electrical and Electronics Engineering, achieving a CGPA of 7.8.
Sri Venkateshwara College of Engineering and Technology
Diploma
Grade: CGPA 7.6
Completed a Diploma with a CGPA of 7.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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