Jeherul Islam
@jeherulislam
I resolve complex customer escalations, account issues, and operational challenges for business customers.
IndiaWhat I'm looking for
I've resolved complex Amazon Business customer escalations at Amazon Development Center India, investigating account issues, order disputes, payment concerns, and operational challenges.
I work closely with Operations, Finance, Seller Support, and Leadership to deliver timely, accurate solutions. I analyze recurring issues, recommend process improvements, and consistently meet quality, productivity, and customer experience metrics.
Previously, I supported Roblox users at iEnergizer through email and ticket-based support, resolving account access, billing, technical, gameplay, and policy-related concerns with empathy and attention to detail.
Experience
Work history, roles, and key accomplishments
Resolution Specialist – Amazon Business
Jun 2018 - Jun 2026 (7 years 11 months)
Managed complex customer escalations and resolution cases for Amazon Business customers, investigating account-related issues, order disputes, payment concerns, and operational challenges. Collaborated with internal teams to ensure timely resolution and maintained high standards of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
B. Borooah College
Higher Secondary, Science
Completed Higher Secondary education in the Science stream.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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