Ayush Shukla
@ayushshukla
Customer service specialist with a focus on operational excellence.
What I'm looking for
I am a dedicated Customer Service Specialist with hands-on experience at Amazon, where I supported global customers through phone, chat, and email. My ability to communicate clearly and adapt quickly has allowed me to resolve high-volume queries efficiently while maintaining a calm and professional demeanor. I take pride in my consistent performance and proactive approach to problem-solving, which has been recognized through accolades such as Employee of the Month.
In my role at Amazon Development Centre Pvt. Ltd., I delivered high-quality resolutions to service-related queries, ensuring that each response was concise and grammatically correct. My transition to the Content Review team reflects my commitment to maintaining high standards of data confidentiality and compliance. I am eager to bring my customer-first mindset and operational excellence to dynamic backend roles, where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
CS Associate
Amazon Development Centre Pvt. Ltd.
May 2024 - Oct 2025 (1 year 5 months)
Delivered required resolution via phone, chat and email support to US customers, handling a variety of service-related queries with empathy and accuracy. Delivered high-quality, concise, and grammatically correct responses while resolving complex queries.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelor of Technology, Technology
Studied a Bachelor of Technology at Rajiv Gandhi Proudyogiki Vishwavidyalaya. Focused on developing technical skills and knowledge relevant to the field.
Availability
Location
Authorized to work in
Job categories
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