Open to opportunities

Ashil Raj

@ashilraj

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Results-driven Client Support expert with a passion for customer service.

India

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a results-driven Client Support expert with years of experience delivering exceptional customer service. My journey has equipped me with the skills to lead teams, drive performance excellence, and ensure customer satisfaction. I thrive in fast-paced environments, utilizing my problem-solving abilities to address customer concerns effectively.

In my previous roles, I have successfully resolved customer issues through various communication channels, analyzed root causes, and implemented effective solutions. My tenure at Amazon SPS and Teleperformance has honed my leadership skills, where I not only managed recovery operations but also led teams to achieve targets. I am committed to continuous improvement and maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

Associate - CS Support

Amazon SPS | Sutherland Global Services

Mar 2024 - Present (1 year 4 months)

Resolved customer issues via phone, email, or chat, ensuring high customer satisfaction. Utilized Amazon systems and tools to manage customer interactions and improve experience.

Customer Service Problem Solving Communication Amazon Systems Performance Metrics

Account Recovery Specialist - Team In Charge

Teleperfomance Pvt Ltd.

Feb 2022 - Present (3 years 5 months)

Negotiated payment arrangements with customers to bring their accounts current and managed recovery operations for various loan accounts. Demonstrated strong performance, leading to promotion as Team In-Charge, supervising recovery agents and ensuring target achievement.

Account Recovery Negotiation Team Leadership Performance Management Communication Skills

Customer Service Executive

Aegis Customer Support Service Pvt Ltd.

Aug 2020 - Present (4 years 11 months)

Identified opportunities for process improvement within the customer service department and monitored customer feedback to identify areas for improvement. Resolved customer complaints in a timely manner while maintaining a professional attitude and provided technical support when necessary.

Customer Service Process Improvement Technical Support Communication

Education

Degrees, certifications, and relevant coursework

Rabindranath Tagore University

Bachelor of Business Administration, Business Administration

Pursued a Bachelor of Business Administration degree, focusing on core business principles and management practices. Developed a strong foundation in business operations and administration.