Ashil Raj

Resolved customer issues via phone, email, or chat, ensuring high customer satisfaction. Utilized Amazon systems and tools to manage customer interactions and improve experience.

Negotiated payment arrangements with customers to bring their accounts current and managed recovery operations for various loan accounts. Demonstrated strong performance, leading to promotion as Team In-Charge, supervising recovery agents and ensuring target achievement.

Identified opportunities for process improvement within the customer service department and monitored customer feedback to identify areas for improvement. Resolved customer complaints in a timely manner while maintaining a professional attitude and provided technical support when necessary.

Pursued a Bachelor of Business Administration degree, focusing on core business principles and management practices. Developed a strong foundation in business operations and administration.

Completed Plus Two with a focus on Computer Science. Gained foundational knowledge in computer science concepts and principles.