Marie Lalotoa

Supervised afternoon-shift warehouse operations by ensuring all tasks and orders were ready at the start of shift. Allocated daily work, verified picking/packing accuracy to customer requests, monitored team KPIs, maintained warehouse safety/security, and inducted/trained new recruits.

Picked and packed customer orders using RF scanning, then supported dispatch by palletising and wrapping shipments and completing required paperwork. Refilled stock and moved inventory between inbound and replenishment while training new recruits and maintaining safety across departments.

Handled inbound customer calls and emails from site supervisors and installers, booking job call-ups and making outbound follow-ups to resolve issues caused by incorrect details. Coordinated major-customer scheduling sheets for installers and supported general administration across bookings and updates.

Managed inbound calls from customers, contractors, and Lantrak sales, ensuring customer details and job requirements were entered accurately into OMS. Allocated appropriate contractors and equipment, maintained contractor profiles/compliance records in OMS, and strengthened relationships through ongoing coordination.

Resolved customer queries to ensure satisfaction and actively managed the delivery process from inception to completion for multiple clients. Entered and updated customer information in internal systems and applied structured problem-solving to minimize conflict and improve outcomes.

Managed retention and growth for multimillion-dollar client accounts, producing weekly sales/campaign reports and insights for the GM. Achieved sales of over $1 million per month from existing accounts using Salesforce, and trained new associates through video simulations, in-class instruction, and shadowing.

Communicated with management and third-party vendors to support day-to-day workflows and prepared work for team processing. Handled customer information and queries with accurate, timely communication to support operational targets.

Led daily team performance by reporting to the manager on activities and coordinating meetings to keep team members aligned to targets. Coached team members on new processes and conducted monthly evaluations and quality checks to ensure goals were achieved.

Processed customer orders, corrected and updated source documents, and entered information into designated databases and forms for accurate record keeping. Used RF scanning and SAP for stock/order taking and daily recording, and completed general office administration and reporting for decision-making.

Completed a Certificate in Computer Studies (Level 2) at the University of the South Pacific from 2007 to 2009.

Completed a Certificate in Art History (Level 1) at the University of the South Pacific from 2007 to 2009.

Completed a Certificate III in Warehousing operation/transport and logistics in 2013.