Remmy User
@remmyuser
Customer service and operations leader with 18+ years delivering sales, retention, and team performance.
AustraliaWhat I'm looking for
I’m a high-performing customer service, sales, and operations professional with over 18 years of experience at Telstra. I’ve built a track record in sales, technical support, customer engagement, and operational leadership—consistently improving operational outcomes and strengthening customer relationships.
In my current role, I manage business centre operations across customer outcomes, inventory, workflow coordination, and service delivery, using Salesforce CRM and operational systems to manage customer accounts and business processes. I also train, coach, and mentor teams to elevate service standards and performance, and I’m now seeking a remote opportunity supporting Australian customers and organisations.
Experience
Work history, roles, and key accomplishments
Delivered sales and technical support for home internet and communications while progressing into operations leadership. Managed business centre operations, resolved escalated enquiries, and used Salesforce CRM to improve customer outcomes and service standards.
Store Assistant
ALDI
Mar 2005 - Jan 2008 (2 years 10 months)
Provided high-quality customer service and supported store operations in a fast-paced environment. Handled stock control, cash operations, and daily retail workflow support.
Retail Assistant
New Computers
Jan 2001 - Jan 2005 (4 years)
Managed customer enquiries and supported online ordering and stock deliveries. Coordinated inventory and supported retail operations to ensure timely fulfillment and accurate stock handling.
Education
Degrees, certifications, and relevant coursework
Swinburne University of Technology
Certificate IV in Business Marketing, Business Marketing
Completed Certificate IV in Business Marketing at Swinburne University.
Swinburne TAFE
Certificate II in Automotive, Automotive
Completed Certificate II in Automotive at Swinburne TAFE.
Mazenod College
VCE (Year 12), VCE
Completed Year 12 VCE at Mazenod College.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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