Open to opportunities

Geetha Sarvari

@geethasarvari

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Organised administration professional skilled in CRM, reporting and process improvement.

Australia

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What I'm looking for

I seek an administrative role where I can apply CRM and reporting expertise, drive process improvements, support incident responses, and grow within a collaborative, fast-paced team.

I am an organised administration professional with over three years' experience supporting office operations, documentation, reporting and workflow coordination. I have a strong track record in Salesforce CRM and Xero, building automated processes that improved efficiency and reduced errors.

I deliver accurate data entry, structured filing, and assurance-ready documentation while supporting incident-driven priorities and stakeholder coordination. I consistently create dashboards and reports to improve visibility and support leadership decision-making.

Experience

Work history, roles, and key accomplishments

Customer Support Analyst

Aututech

Jun 2025 - Oct 2025 (4 months)

Supported daily operations via email and ticketing systems, managed queries, follow-ups and escalations, and maintained service records and reports to support assurance processes during high-volume and incident-driven periods.

Customer Support Ticketing Systems Incident Management Reporting Salesforce CRM Microsoft Office

Business Analyst

GKH Properties Pvt Ltd

Nov 2024 - Apr 2025 (5 months)

Managed operational data and documentation, created dashboards and reports to improve workflow visibility, coordinated cross-team communication, and implemented process improvements that reduced delays and increased consistency.

Business Analysis Dashboarding Reporting Process Improvement Data Management SQL Microsoft Excel

Administrator

CittaCore Technologies Inc

Jun 2022 - Oct 2024 (2 years 4 months)

Managed Salesforce CRM, automated approval workflows reducing manual work by 40%, created operational dashboards and reports for leadership, and standardised data updates to reduce discrepancies by 35%.

Salesforce Administration Workflow Automation CRM Management Reporting Data Quality Microsoft Office Xero

Data Analyst

Data Infinity

Jan 2022 - May 2022 (4 months)

Extracted and analysed data, automated reporting processes to reduce manual workload and improved turnaround, and conducted quality checks on sensitive information to ensure accuracy and compliance.

Data Analysis Data Quality Assurance Excel SQL Process Automation