Jo Anderson

Handled high call volumes and resolved escalations tied to supply chain delays and increased backorders, coordinating with carriers to achieve the quickest possible deliveries using SAP ERP tools. Supported the sales team during a customer service transition by building relationships and maintaining calm, professional phone leadership even during sustained inbound surges.

Led store operations and retail team management for 6 years 2 months, maintaining service standards and supporting day-to-day business performance.

Managed store operations as a Store Manager for 6 months, ensuring effective day-to-day leadership and customer service delivery.

Developed additional distributor channels to broaden geographical availability of specialised chemical solutions and supported representative training to equip teams to sell confidently. Produced sales strategies and maintained regular sales reporting to support national account performance.

Managed key account customers and the Medical Division, representing 60% of total revenue. Increased branch-level sales activity through targeted training programmes and strengthened head-office relationships, enabling the launch of an exclusive medical-market brand.

Drove 25% sales growth over 3 years by building and maintaining relationships with major customers, retaining and expanding consumable sales, and winning deals for additional sites. Set up and ran a Hand Washing education programme with Auckland Regional Public Health Board for North Shore schools, generating brand exposure through North Shore Times.

Bachelor of Arts with a major in Japanese language and a minor in Asian studies at The University of Auckland (2015–2016).