Open to opportunities

Adarsh Bashotia

@adarshbashotia

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Customer service representative dedicated to enhancing customer experiences.

Zimbabwe

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges.

I am a dedicated Customer Service Representative with a strong commitment to delivering exceptional service and enhancing customer experiences. Currently, I work at Concentrix, where I handle customer queries for the Comcast process, providing timely updates and promoting products effectively. My role has honed my skills in communication and problem-solving, allowing me to address customer needs efficiently.

With a background in Business Administration from Rourkela Institute of Management Studies, I am passionate about personal and professional excellence. I thrive in challenging assignments and seek opportunities within growth-oriented organizations. My hobbies include reading, blogging, and cooking, which help me maintain a balanced and creative lifestyle.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Concentrix

Jul 2024 - Present (1 year 11 months)

Worked as a Customer Service Representative at Concentrix, handling the Comcast process. My role involved addressing customer queries through chat, assisting and providing updates on product deliveries. Additionally, I was responsible for promoting and selling Comcast products to customers.

Interpersonal Communication Problem Solving Sales Chat Support Product Promotion

Education

Degrees, certifications, and relevant coursework

Rourkela Institute of Management Studies

Bachelor in Business Administration, Business Administration

2021 -

Pursued a Bachelor in Business Administration, gaining foundational knowledge in business principles and practices. Focused on developing skills relevant to management and customer service.