HCHanz Ramlee Cabrera
@hanzramleecabrera
Dedicated customer service professional with over 5 years of experience.
ZimbabweWhat I'm looking for
I am a customer service professional with over five years of experience in the BPO industry. My journey began at McDonald's, where I honed my skills in managing reception, taking orders, and ensuring a pleasant dining experience for guests. I pride myself on my strong work ethic and my ability to deliver tasks ahead of schedule while maintaining high standards of quality.
My career progressed at ResultsCX, where I provided customer support for radio service subscription payments, and later at TTEC, where I assisted customers in troubleshooting gym equipment. Most recently, I managed live chat support at Alorica, addressing delivery-related issues and ensuring customer satisfaction. I am confident that my adaptability and problem-solving skills make me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Dasher Support
DoorDash
Jan 2024 - Present (1 year 6 months)
Provided support to Dashers via inbound calls, assisting with delivery refunds and resolving app-related issues. Maintained service quality and driver satisfaction through efficient problem-solving.
Customer Service
Alorica
Aug 2023 - Jan 2024 (5 months)
Managed live chat support, assisting customers with delivery-related issues and processing refunds or credits as needed. Ensured a positive customer experience through effective communication and issue resolution.
Technical Support
TTEC
Jan 2022 - Apr 2023 (1 year 3 months)
Assisted customers via inbound calls to troubleshoot gym equipment and processed refunds when applicable. Provided efficient and customer-focused support to resolve technical issues.
Sales Representative
ResultsCX
Jun 2021 - Dec 2022 (1 year 6 months)
Provided customer support by taking inbound calls and efficiently assisting clients in processing their radio service subscription payments. Resolved customer issues and ensured smooth transaction processing.
Service Crew
Mcdonalds
Jun 2018 - Jun 2021 (3 years)
Managed the reception counter, ushered guests, and handled orders and food service. Addressed guest inquiries courteously and maintained hygiene standards in dining areas.
Education
Degrees, certifications, and relevant coursework
Tanauan Institute
Bachelor of Science, Criminology
2018 - 2021
Undertook studies in Criminology, gaining foundational knowledge in the field. Completed coursework and academic requirements for the program.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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