Open to opportunities

Destiny Wright

@destinywright

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Customer service professional with strong leadership and communication skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated customer service professional, I excel in fostering positive relationships and guiding teams toward shared goals. My experience spans various roles, where I have honed my skills in problem-solving, decision-making, and clear communication. I thrive in environments that require empathy and professionalism, ensuring that every interaction is productive and supportive.

Throughout my career, I have successfully navigated challenges in customer service and technical support. My role as a Technical Support Specialist at Conduent allowed me to develop a strong foundation in remote troubleshooting and issue resolution. I take pride in my ability to convey complex information clearly and effectively, ensuring that clients feel heard and valued.

I am passionate about creating a positive work environment and motivating my team to achieve excellence. I believe that a great attitude and a commitment to integrity are essential in delivering exceptional service. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

VXI Solutions

Sep 2024 - Present (10 months)

Provided customer support by helping with car warranty inquiries, troubleshooting basic tech issues, and efficiently scheduling service appointments. Performed clear communication, problem-solving, and system management to ensure a smooth and supportive customer experience.

Customer Support Troubleshooting Scheduling Communication Problem Solving

Stocking Associate

Amazon Warehouse

Aug 2023 - May 2024 (9 months)

Performed warehouse duties including stocking shelves, organizing inventory, and ensuring efficient product flow. Maintained accuracy while walking long shifts to pick, pack, and replenish items, focusing on speed, safety, and productivity.

Inventory Management Stocking Order picking Warehouse operations

Technical Support

Conduent

Oct 2021 - Jun 2022 (8 months)

Provided remote technical support, diagnosing hardware and software problems. Guided users through solutions and offered clear, step-by-step support via phone and email.

Technical Support Customer Service

Customer Service Representative

GC Services

May 2021 - Aug 2021 (3 months)

Assisted customers with monthly bills, provided information regarding outages, and resolved bill issues related to usage. Helped with electricity rates while maintaining a professional and empathetic attitude.

Customer Service Billing Empathy Communication

Customer Service Representative

Pizza Hut

Sep 2020 - Mar 2021 (6 months)

Performed duties including taking orders, providing professional customer service, handling complaints, and receiving payments. Also prepared dough, portioned food, and maintained cleanliness of the lobby, bathrooms, and cook's area.

Customer Service Order Taking Food Preparation