Angelena RobersonAR
Open to opportunities

Angelena Roberson

@angelenaroberson

Customer service advocate with strong leadership and problem-solving skills.

Zimbabwe
Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth in customer service.

I am an honest and collaborative professional dedicated to providing exceptional customer service. My experience as a Customer Care Advocate has equipped me with the skills to effectively address customer inquiries and resolve complaints, ensuring high levels of satisfaction. I thrive in environments where I can advocate for services and support vulnerable populations, always adhering to the ethical standards of my organization.

Throughout my career, I have developed strong relationships with clients and colleagues alike. My role at Lynx involved answering customer inquiries through various channels, providing technical support, and maintaining detailed records of interactions. I take pride in my ability to listen attentively to customer concerns and deliver appropriate solutions promptly, which has been instrumental in my success in the customer service field.

Experience

Work history, roles, and key accomplishments

CO

Inbound Call Center Rep

Connextions

Apr 2023 - Present (2 years 3 months)

Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service. Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services. Provided accurate information about products or services to customers.

Education

Degrees, certifications, and relevant coursework

TA

Texas Can Academy

High School Diploma, General Studies

Completed high school education, focusing on foundational academic subjects. Developed strong communication and problem-solving skills applicable to various professional environments.

Tech stack

Software and tools used professionally

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Angelena Roberson - Inbound Call Center Rep - Connextions | Himalayas