Angelena Roberson
@angelenaroberson
Customer service advocate with strong leadership and problem-solving skills.
What I'm looking for
I am an honest and collaborative professional dedicated to providing exceptional customer service. My experience as a Customer Care Advocate has equipped me with the skills to effectively address customer inquiries and resolve complaints, ensuring high levels of satisfaction. I thrive in environments where I can advocate for services and support vulnerable populations, always adhering to the ethical standards of my organization.
Throughout my career, I have developed strong relationships with clients and colleagues alike. My role at Lynx involved answering customer inquiries through various channels, providing technical support, and maintaining detailed records of interactions. I take pride in my ability to listen attentively to customer concerns and deliver appropriate solutions promptly, which has been instrumental in my success in the customer service field.
Experience
Work history, roles, and key accomplishments
Inbound Call Center Rep
Connextions
Apr 2023 - Present (2 years 3 months)
Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service. Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services. Provided accurate information about products or services to customers.
Customer Care Advocate
Lynx
Sep 2021 - Present (3 years 10 months)
Answered customer inquiries via phone, email, and online chat. Provided technical support to customers regarding product usage and troubleshooting issues. Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Texas Can Academy
High School Diploma, General Studies
Completed high school education, focusing on foundational academic subjects. Developed strong communication and problem-solving skills applicable to various professional environments.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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