SSSoraia Santos
@soraiasantos
Dedicated customer service professional with strong interpersonal skills.
United KingdomWhat I'm looking for
I am a responsible and hardworking individual with a passion for delivering high-quality service. My experience spans various roles, including customer service and sales, where I have honed my interpersonal skills and developed a strong sense of responsibility. I take pride in my work and am always eager to take on new challenges.
Throughout my career, I have worked in diverse environments, from financial services to retail, where I have consistently demonstrated my ability to adapt and thrive. My role at Teleperformance, assisting vulnerable individuals seeking refuge, has deepened my empathy and understanding, allowing me to provide exceptional support to those in need.
As a multilingual professional fluent in Portuguese, Spanish, and English, I excel in communication and am adept at connecting with people from various backgrounds. I am now seeking an opportunity to leverage my skills in a dynamic organization where I can continue to grow and contribute positively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Utility Warehouse
Aug 2022 - Present (2 years 11 months)
Handled customer calls and emails for a gas and electricity provider, addressing inquiries about utility bills and tariffs. Processed over-the-phone payments and arranged engineer call-outs for emergency situations.
Customer Service Agent
Teleperformance
Nov 2021 - Present (3 years 8 months)
Worked as a customer service agent for NHS 119, assisting with COVID-19 results and test registration. Transitioned to Visa & Immigration, providing empathetic support to Ukrainian refugees seeking sponsorship visas.
Sales Assistant
Totally Wicked
Oct 2019 - Present (5 years 9 months)
Provided sales assistance and shared vaping product knowledge, completing NCSCT Training to help people stop smoking. Assisted customers, ensured banking completion, and managed delivery documentation.
Barista and Supervisor
Costa Coffee Shop
Sep 2016 - Present (8 years 10 months)
Served customers as a barista and managed till operations, gaining experience in time management and fund handling. Supervised staff, managed banking, and assisted with new staff training.
Finance Assistant
Bloom Co Finance
Mar 2015 - Present (10 years 4 months)
Filed customer tax returns and assisted with fine repayments. Communicated with customers via telephone, addressing queries and providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
Princess Frederica Primary School
Primary Education, General Studies
Completed primary education at Princess Frederica Primary School, establishing foundational academic skills.
Convent of Jesus and Mary High School
High School Diploma, General Studies
Grade: Spanish A*, ICT Distinction, Science BTEC Distinction, Art B, English B, Math's B
Attended Convent of Jesus and Mary High School, completing secondary education with a focus on various subjects. Achieved strong grades in Spanish, ICT, and Science.
Personal Training
Certification, Personal Training
Completed a Personal Training certification program, gaining knowledge and skills in fitness and exercise instruction.
Capita
Training Program, Professional Development
Participated in a training program provided by Capita, enhancing professional skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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