Soraia SantosSS
Open to opportunities

Soraia Santos

@soraiasantos

Dedicated customer service professional with strong interpersonal skills.

United Kingdom
Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a responsible and hardworking individual with a passion for delivering high-quality service. My experience spans various roles, including customer service and sales, where I have honed my interpersonal skills and developed a strong sense of responsibility. I take pride in my work and am always eager to take on new challenges.

Throughout my career, I have worked in diverse environments, from financial services to retail, where I have consistently demonstrated my ability to adapt and thrive. My role at Teleperformance, assisting vulnerable individuals seeking refuge, has deepened my empathy and understanding, allowing me to provide exceptional support to those in need.

As a multilingual professional fluent in Portuguese, Spanish, and English, I excel in communication and am adept at connecting with people from various backgrounds. I am now seeking an opportunity to leverage my skills in a dynamic organization where I can continue to grow and contribute positively.

Experience

Work history, roles, and key accomplishments

UW

Customer Service Representative

Utility Warehouse

Aug 2022 - Present (2 years 11 months)

Handled customer calls and emails for a gas and electricity provider, addressing inquiries about utility bills and tariffs. Processed over-the-phone payments and arranged engineer call-outs for emergency situations.

TE

Customer Service Agent

Teleperformance

Nov 2021 - Present (3 years 8 months)

Worked as a customer service agent for NHS 119, assisting with COVID-19 results and test registration. Transitioned to Visa & Immigration, providing empathetic support to Ukrainian refugees seeking sponsorship visas.

CS

Barista and Supervisor

Costa Coffee Shop

Sep 2016 - Present (8 years 10 months)

Served customers as a barista and managed till operations, gaining experience in time management and fund handling. Supervised staff, managed banking, and assisted with new staff training.

Education

Degrees, certifications, and relevant coursework

PS

Princess Frederica Primary School

Primary Education, General Studies

Completed primary education at Princess Frederica Primary School, establishing foundational academic skills.

CS

Convent of Jesus and Mary High School

High School Diploma, General Studies

Grade: Spanish A*, ICT Distinction, Science BTEC Distinction, Art B, English B, Math's B

Attended Convent of Jesus and Mary High School, completing secondary education with a focus on various subjects. Achieved strong grades in Spanish, ICT, and Science.

PT

Personal Training

Certification, Personal Training

Completed a Personal Training certification program, gaining knowledge and skills in fitness and exercise instruction.

CA

Capita

Training Program, Professional Development

Participated in a training program provided by Capita, enhancing professional skills and knowledge.

Tech stack

Software and tools used professionally

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