Yahye Ali

Managed a high volume of inbound calls from patients regarding vaccination appointments, including booking, rescheduling, and canceling. Effectively addressed patient inquiries, resolved issues, and ensured all records were updated accurately while working remotely in a fast-paced environment.

Provided exceptional support to customers, resolving technical, billing, and service-related queries with a focus on first-call resolution. Collaborated with engineers and other departments to address technical disruptions, ensuring minimal downtime and meeting key performance targets.

Oversaw daily operations, customer relations, and staff management at a high-traffic café, fostering a welcoming environment. Managed customer queries, maintained operational standards, and provided training for new employees to ensure high-quality service.

Organised fundraising campaigns and built relationships with donors, corporate sponsors, and local businesses. Focused on raising awareness for global causes while maintaining clear and professional communication with key stakeholders.

Grade: DMM

Completed a BTEC in Applied Science, achieving a DMM grade. This program provided a strong foundation in scientific principles and practical applications relevant to various fields.

Grade: 6 A's (Including Maths & English)

Achieved 6 A grades in secondary education, including strong performance in Mathematics and English. This period focused on foundational academic subjects and skill development essential for further studies.