Anita Toth

Professionally handled high-volume inbound calls from teachers, headteachers & parents, supporting smooth administration of PSC, KS1 & KS2 exams. Thoroughly investigated incidents of potential maladministration & provided clear, compliant resolutions in line with STA guidelines.

Courteously supported customers with car insurance renewals, amendments & inquiries, ensuring satisfaction while adhering to FCA & GDPR guidelines. Confidently handled inbound & outbound calls, provided tailored quotes, set up new policies & secured payments via phone & direct debit.

Fluently supported English & Hungarian-speaking customers via phone & email, ensuring clear, courteous assistance across channels. Promptly resolved inquiries, escalated complex issues & delivered accurate follow-ups to maintain high satisfaction.

Courteously assisted customers with banking inquiries, account access & service navigation while upholding HSBC standards. Accurately processed money transfers, set up direct debits & resolved complaints in compliance with FCA & GDPR regulations.

Effectively led & motivated a team of 5–7, consistently maintained high operational standards & delivered strong performance results. Proactively coached team members, delivered engaging training sessions & supported growth through daily feedback.

Successfully led a team of 3–5, maintained high store standards & ensured smooth daily operations. Actively supported staff development through hands-on training, constructive feedback & skill-building sessions.

Warmly welcomed guests, took bookings & ensured a positive dining experience through attentive table service. Accurately took & served food and drink orders, processed payments & resolved customer complaints with professionalism.

Completed a diploma focused on customer service principles and practices. Developed skills in effective communication, problem-solving, and customer relationship management.

Obtained a diploma in business and administration, covering essential administrative tasks and organizational skills. Gained proficiency in office procedures and data management.