Sophie Muigei

I am a dedicated customer service agent with a passion for creating positive experiences for customers. My experience at Swipe Recoveries Exparts Limited has equipped me with the skills to effectively address customer concerns and provide timely solutions. I thrive in fast-paced environments, managing both inbound and outbound calls while ensuring that customers are informed about new updates, offers, and promotions.

Previously, as a Loan Collection Officer at Transcooper Loan, I honed my analytical skills by calculating debt amounts and generating reports to maintain accurate financial records. My ability to evaluate clients' creditworthiness and resolve overdue bills has not only protected my employer's financial assets but also contributed to a seamless customer experience. I am committed to continuous learning and improvement, frequently attending educational seminars to enhance my work performance.