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@sophiemuigei
Dedicated customer service agent with strong problem-solving skills.
I am a dedicated customer service agent with a passion for creating positive experiences for customers. My experience at Swipe Recoveries Exparts Limited has equipped me with the skills to effectively address customer concerns and provide timely solutions. I thrive in fast-paced environments, managing both inbound and outbound calls while ensuring that customers are informed about new updates, offers, and promotions.
Previously, as a Loan Collection Officer at Transcooper Loan, I honed my analytical skills by calculating debt amounts and generating reports to maintain accurate financial records. My ability to evaluate clients' creditworthiness and resolve overdue bills has not only protected my employer's financial assets but also contributed to a seamless customer experience. I am committed to continuous learning and improvement, frequently attending educational seminars to enhance my work performance.
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Work history, roles, and key accomplishments
Swipe Recoveries Exparts Limited
Mar 2023 - Mar 2025 (2 years)
Addressed customer concerns and provided effective solutions to their problems. Informed customers about new updates, offers, and promotions to increase sales.
Transcooper Loan (Kasi Loan)
Jan 2022 - Dec 2022 (11 months)
Calculated debt amounts using financial records and generated reports outlining amounts collected to maintain up-to-date records. Resolved overdue bills and collected payments from clients while protecting the employer’s financial assets.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Unknown
Completed a Bachelor's Degree program. Gained foundational knowledge and skills relevant to the field of study.
Kenya Certificate of Secondary Education, General Studies
Obtained the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Kenya Certificate of Primary Education, General Studies
Achieved the Kenya Certificate of Primary Education. Acquired fundamental knowledge and skills in primary education.
Software and tools used professionally
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