ANGELICA KIRANGI

As a Repayment Executive, I manage customer interactions through the call center, guiding them through loan policies and processes. I ensure customer satisfaction, follow up on product engagement, and facilitate loan recovery to minimize losses.

In my role as a Customer Service Agent, I respond to customer inquiries on the Orion Stars Player Page, assist with account creation, and manage payments for winning players.

As a Credit Officer, I focused on marketing, client registration, loan processing, and collection. I ensured timely loan repayments and maintained strong customer relationships.

I was responsible for marketing the company's products through various outreach methods, including roadshows and referrals. I also handled client registration and loan processing, ensuring transparency and communication with customers.

In this role, I was responsible for client intake, loan processing, and marketing. I also conducted training and managed customer relations to ensure satisfaction and timely loan repayments.

During my internship, I assisted with customer intake, loan processing, and customer care. I also helped with document management and ensured compliance with organizational rules.

As Treasurer, I was responsible for collecting contributions and maintaining accurate financial records for the group.

Pursued a Diploma in Co-operative Management, focusing on the management and operational aspects of cooperative organizations.

Completed the Certified Public Accounts (CPA 1) program, gaining foundational knowledge in accounting principles and practices.

Grade: C Plain

Achieved the Kenya Certificate of Secondary Education with a Grade C Plain, demonstrating proficiency in various subjects.