Chepkoech Fancy
@chepkoechfancy
Customer-focused service professional specializing in communications and problem resolution.
KenyaWhat I'm looking for
I am a dedicated customer service professional with hands-on experience in front-line roles including receptionist, sales brand ambassador, and debt collection agent. I excel at communicating clearly, resolving complaints calmly, and delivering positive client experiences.
My background includes promoting products and services, processing customer transactions, managing inquiries, and following up on outstanding accounts. I bring strong organizational skills, attention to detail, and the ability to manage multiple tasks under deadlines.
I hold a Diploma in Journalism and certificates in Kenya Sign Language and Digital Freelancing, and I am committed to applying my communication and problem-solving strengths to support customer satisfaction and company goals.
Experience
Work history, roles, and key accomplishments
Debt Collection Agent
Finley Collection
Mar 2025 - Jul 2025 (4 months)
Contacted clients to follow up on outstanding debts, managed phone and email communications, and tracked repayment progress to improve recovery rates.
Receptionist
Generations Kenya
Aug 2024 - Aug 2024 (0 months)
Managed inbound calls and emails, processed customer transactions and returns, and resolved complaints calmly to improve customer satisfaction and direct visitors efficiently.
SASales Person
Safaricom
Jul 2023 - Feb 2024 (7 months)
Represented Safaricom products (M-Pesa, devices, data and voice bundles), engaged customers to identify needs, recommended solutions, and consistently drove sales to meet targets.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Special Education
Certificate in Kenya Sign Language, Sign Language
2024 - 2024
Grade: Credit
Completed a Certificate in Kenya Sign Language at Kenya Institute of Special Education in 2024.
Multimedia University of Kenya
Diploma in Journalism, Journalism
2022 - 2022
Grade: Credit
Completed a Diploma in Journalism at Multimedia University of Kenya in 2022.
Generations Kenya
Certificate in Digital Freelancing, Digital Freelancing
2022 - 2022
Grade: Credit
Completed a Certificate in Digital Freelancing at Generations Kenya in 2022.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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