Reagan otieno
@reaganotieno
Dedicated customer service agent focused on ultimate customer satisfaction.
What I'm looking for
I am a dedicated Customer Service Agent with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. With proven abilities in establishing and maintaining excellent communication and relationships with clients, I excel in identifying customer needs and delivering tailored solutions. My experience in the financial services industry has equipped me with the skills necessary to handle various customer inquiries effectively.
Currently, I work at MOGO AUTO Ltd as a Customer Care Agent, where I engage with clients through phone and social media platforms, generating sales leads and achieving service targets. My previous role in debt collection honed my negotiation skills and taught me the importance of building trust with customers. I am also well-versed in teamwork, adaptability, and problem-solving, which I believe are essential in delivering exceptional customer service.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
MOGO AUTO Ltd
Aug 2023 - Present (1 year 10 months)
As a Customer Care Agent, I communicate with clients via phone and social media, generate sales leads, identify customer needs, and provide solutions according to company policy. I also work towards achieving personal and team targets while building strong customer relationships.
Debt Collector
MOGO AUTO Ltd
Feb 2022 - Aug 2023 (1 year 6 months)
In my role as a Debt Collector, I built trust with debtors, updated account statuses, negotiated payment plans, and handled customer inquiries. I reported daily to the senior supervision manager to ensure effective debt recovery.
Intern
TEAM MAZDA KENYA
Aug 2020 - Mar 2021 (7 months)
As an intern, I assisted with vehicle maintenance and servicing, managed front office tasks, kept records of daily activities, and helped develop test programs for mechanical systems under supervision.
Education
Degrees, certifications, and relevant coursework
Reagan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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