Reagan otienoRO
Open to opportunities

Reagan otieno

@reaganotieno

Dedicated customer service agent focused on ultimate customer satisfaction.

Kenya

What I'm looking for

I am looking for a role that allows me to grow in customer service management while contributing to a team-oriented environment.

I am a dedicated Customer Service Agent with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. With proven abilities in establishing and maintaining excellent communication and relationships with clients, I excel in identifying customer needs and delivering tailored solutions. My experience in the financial services industry has equipped me with the skills necessary to handle various customer inquiries effectively.

Currently, I work at MOGO AUTO Ltd as a Customer Care Agent, where I engage with clients through phone and social media platforms, generating sales leads and achieving service targets. My previous role in debt collection honed my negotiation skills and taught me the importance of building trust with customers. I am also well-versed in teamwork, adaptability, and problem-solving, which I believe are essential in delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

MOGO AUTO Ltd logoML
Current

Customer Care Agent

MOGO AUTO Ltd

Aug 2023 - Present (1 year 10 months)

As a Customer Care Agent, I communicate with clients via phone and social media, generate sales leads, identify customer needs, and provide solutions according to company policy. I also work towards achieving personal and team targets while building strong customer relationships.

TEAM MAZDA KENYA logoTK

Intern

TEAM MAZDA KENYA

Aug 2020 - Mar 2021 (7 months)

As an intern, I assisted with vehicle maintenance and servicing, managed front office tasks, kept records of daily activities, and helped develop test programs for mechanical systems under supervision.

Education

Degrees, certifications, and relevant coursework

Reagan hasn't added their education

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Tech stack

Software and tools used professionally

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Reagan otieno - Customer Care Agent - MOGO AUTO Ltd | Himalayas