Open to opportunities

Reagan otieno

@reaganotieno

Message

Dedicated customer service agent focused on ultimate customer satisfaction.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service management while contributing to a team-oriented environment.

I am a dedicated Customer Service Agent with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. With proven abilities in establishing and maintaining excellent communication and relationships with clients, I excel in identifying customer needs and delivering tailored solutions. My experience in the financial services industry has equipped me with the skills necessary to handle various customer inquiries effectively.

Currently, I work at MOGO AUTO Ltd as a Customer Care Agent, where I engage with clients through phone and social media platforms, generating sales leads and achieving service targets. My previous role in debt collection honed my negotiation skills and taught me the importance of building trust with customers. I am also well-versed in teamwork, adaptability, and problem-solving, which I believe are essential in delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

MOGO AUTO Ltd

Aug 2023 - Present (1 year 10 months)

As a Customer Care Agent, I communicate with clients via phone and social media, generate sales leads, identify customer needs, and provide solutions according to company policy. I also work towards achieving personal and team targets while building strong customer relationships.

Customer Service Communication Problem Solving Relationship Building Time Management

Debt Collector

MOGO AUTO Ltd

Feb 2022 - Aug 2023 (1 year 6 months)

In my role as a Debt Collector, I built trust with debtors, updated account statuses, negotiated payment plans, and handled customer inquiries. I reported daily to the senior supervision manager to ensure effective debt recovery.

Debt Collection Negotiation Account Management Reporting Problem Solving Relationship Building Time Management

Intern

TEAM MAZDA KENYA

Aug 2020 - Mar 2021 (7 months)

As an intern, I assisted with vehicle maintenance and servicing, managed front office tasks, kept records of daily activities, and helped develop test programs for mechanical systems under supervision.

Mechanical Systems Testing Team Collaboration Time Management