DODebra Ochieng
@debraochieng
Resourceful customer support professional with strong problem-solving skills.
KenyaWhat I'm looking for
I am a highly resourceful professional with a strong commitment to delivering exceptional customer service. With experience as a Call Centre Agent and Customer Support Agent, I have honed my skills in addressing customer inquiries, resolving issues, and providing product information. My ability to multitask and work independently in unstructured environments has allowed me to thrive in various customer service roles.
Throughout my career, I have demonstrated excellent communication and interpersonal skills, which have been crucial in building rapport with customers and ensuring their satisfaction. I take pride in my attention to detail and my ability to analyze situations critically, enabling me to provide effective solutions to customer problems. I am eager to leverage my skills and experience to contribute to organizational success and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
DCS call centre - Coopers
Sep 2023 - Present (1 year 8 months)
Assist customers in making purchases and provide production information and product availability.
Customer Support Agent
CCI Kenya - Metro by T-Mobile
Jul 2023 - Sep 2023 (2 months)
Address customer inquiries and resolve issues via phone, email, and chat while documenting interactions in the support system.
Call Centre Agent
Senti Capital
Apr 2023 - Jun 2023 (2 months)
Handled customer complaints, assisted with sales transactions, and collected feedback for product improvement.
Customer Care
Direct Kash
Mar 2022 - Aug 2022 (5 months)
Managed customer service interactions, resolved transaction issues, and maintained detailed records of interactions.
Customer Service
Mcent Technologies
Nov 2021 - Feb 2022 (3 months)
Provided guidance and assistance to customers, handled escalations, and ensured quality service.
Debt Collection Agent
Zash/Kashbean Loaning App
Jul 2021 - Nov 2021 (4 months)
Contacted customers to recover overdue payments, negotiated repayment plans, and resolved disputes.
Debt Collection Agent
Finley Africa
May 2019 - Aug 2019 (3 months)
Managed debt collection processes and maintained records of collections while communicating with debtors.
Customer Service
Child Helpline Services
Sep 2018 - Oct 2018 (1 month)
Addressed customer inquiries, provided support, and assisted with product information and troubleshooting.
Education
Degrees, certifications, and relevant coursework
KUKCA University
Diploma, Counseling Psychology
2018 - 2022
Pursued a Diploma in Counseling Psychology, focusing on understanding human behavior, mental health issues, and effective counseling techniques.
Jane Adeny Memorial School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2017
Completed the Kenya Certificate of Secondary Education, gaining foundational knowledge in various subjects and preparing for further education.
St. Mary’s Mukumu Girls Primary
Kenya Certificate of Primary Education, Primary Education
2006 - 2013
Achieved the Kenya Certificate of Primary Education, laying the groundwork for future academic pursuits and personal development.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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